Jennifer Albright

Bartender/Server

Applebee's Bar & Grill

09.2021 - 08.2024

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Upheld strict regulations for safe alcohol service and food safety.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.