Jennifer Albright
Belton,MO
Summary
Dynamic Assistant Manager at Belton License Office with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in financial reporting and team leadership, I successfully implemented inventory management practices, reducing discrepancies and improving efficiency. Committed to staff development and conflict resolution, fostering a motivated and high-performing team.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Belton License Office
05.1997 - Current
- Assisted in managing daily operations and team schedules to ensure efficiency.
- Coordinated training sessions for new staff, enhancing onboarding experience.
- Implemented inventory management practices, reducing stock discrepancies.
- Supported the development of marketing strategies to boost customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
General Studies
Ottawa University
Ottawa, KSSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Multitasking and organization
- Adaptability and flexibility
- Scheduling and planning
- Employee supervision
- Financial reporting
Additional Information
Successful Amateur Radio operator, with five years experience running a non profit Radio Club. Currently on board of two Amateur Radio clubs, managing the social media and promotions for each. I run a successful Radio net weekly for last three years.
Timeline
Assistant Manager
Belton License Office
05.1997 - Current
General Studies
Ottawa University
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