Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JENNIFER ALBUQUERQUE

Deer,AR

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager / Facilitator

DGP Health And Wellness
06.2022 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Facilitated individual and group sessions to promote positive behavior change for clients.

Office Manager

Lifetime Supplements, Inc
09.2016 - Current
  • Scheduled travel arrangements for Faculty members including out of country business trips
  • Scheduled appointments, meetings, and travel arrangements for supervisor
  • Maintained office equipment, including computers, printers, and copiers
  • Quickly resolved customer questions or issues with compassionate and empathetic approach
  • Established quick rapport with customers by having positive, courteous demeanor
  • Acted as first point of contact for new and existing clients and directed their calls to appropriate staff members
  • Greeted and directed all visitors in pleasant and friendly manner in keeping with good customer service practices

Social Work Intern

Childnet
08.2021 - 12.2021
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties
  • Conducted outreach to local referral sources to build strong partnerships for supportive services
  • Responded to crises and emergency situations to provide immediate assistance to persons in need
  • Assisted social workers with medical records reviews to facilitate improved performance and quality assurance
  • Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions

Education

Bachelor's - Social Work, Child Welfare

Florida Atlantic University
Boca Raton
12.2021

Bachelor of Arts - Business

Broward College
Coconut Creek, FL
05.2019

Skills

  • Case Assessment
  • Counseling
  • Treatment Planning
  • Eligibility Assessments
  • Independent Living
  • Intervention Plans
  • Case Planning
  • Social Work
  • Patient Management

Certification

  • Child Welfare - 2 Years
  • Licensed CBHCM - 1 Year

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Case Manager / Facilitator

DGP Health And Wellness
06.2022 - Current

Social Work Intern

Childnet
08.2021 - 12.2021

Office Manager

Lifetime Supplements, Inc
09.2016 - Current

Bachelor's - Social Work, Child Welfare

Florida Atlantic University

Bachelor of Arts - Business

Broward College

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JENNIFER ALBUQUERQUE