Jennifer Alcala
Medford,OR
Summary
Patient-focused Clinic Care Coordinator/Certified Medical assistant equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Care Coordinator
Providence Health Care
Medford, OR
03.2022 - Current
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Supported clients during hospital admissions and discharges.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Certified Medical Assistant
Providence Health & Services
Medford, OR
03.2018 - Current
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered injections under the direction of a physician or nurse practitioner.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Medical Assistant Supervisor
Rogue Community Health
Medford, OR
10.2006 - 03.2018
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
- Adhered strictly to HIPAA regulations when dealing with confidential patient information.
- Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
- Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
- Collaborated with management teams from other departments to identify opportunities for cross-functional collaboration.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Developed strategies for improving efficiency in patient scheduling processes; implemented revised protocols accordingly.
- Provided support during peak periods or when additional staffing was required due to absences or vacations.
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Medical Terminology
- Documentation Proficiency
- Organizational Skills
- Scheduling
- Process Improvements
- Strategic Planning
- Fluent in Spanish
Certification
- Certified Medical Assistant
- Certificate of participation Community Health worker Course
- CPR
References
References available upon request.
Timeline
Clinic Care Coordinator
Providence Health Care
03.2022 - Current
Certified Medical Assistant
Providence Health & Services
03.2018 - Current
Medical Assistant Supervisor
Rogue Community Health
10.2006 - 03.2018