Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Alcala

Clearfield,UT

Summary

Proven leader and effective communicator, adept at multitasking and organization, enhanced McDonald's customer satisfaction through efficient service. Skilled in cash handling and fostering teamwork, I significantly improved operational efficiency. Achieved a cleaner, safer store environment, demonstrating a commitment to excellence and a knack for elevating team performance.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
08.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Secretary

Bailey Farm International
06.2022 - 05.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Assistant Manager

McDonald's
10.2020 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Science -

Snow College
Ephraim, UT
05-2024

Associate of Science - Health Sciences

Weber State University
Ogden, UT
05-2030

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cleaning
  • Cash handling
  • Safe food handling
  • Organization
  • Verbal and written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member

McDonald's
08.2024 - Current

Secretary

Bailey Farm International
06.2022 - 05.2024

Assistant Manager

McDonald's
10.2020 - 10.2021

Associate of Science -

Snow College

Associate of Science - Health Sciences

Weber State University

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Jennifer Alcala