Jennifer Alcantar
Victorville,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Energia PD
01.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Developed and updated databases to handle customer data
Warehouse Associate
Select Staffing Agency
02.2008 - 10.2012
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Checked packages and merchandise for damage and notified vendors
- Performed inventory control, such as counting, and stocking merchandise
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Entered quantity received against purchase order in computer system
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets
- Loaded, unloaded, and moved material to and from storage and production areas
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Performed general housekeeping and cleaning tasks
- Consistently lifted materials weighing as much as 50 pounds
Education
No Degree - Business Administration And Management
Universidad Tecnologica De Honduras
Honduras11.2026
High School Diploma -
Instituto Francisco Javier Mejia
Honduras12.2004
Computer Technician - Computer Technician
Instituto Francisco Javier Mejia
Honduras12.2004
Skills
- Microsoft Word
- Computer Proficiency
- Warehousing Functions
- Managing Multiple Tasks
- Reading Comprehension
- Shipping Procedures Understanding
- Shipping and Receiving Understanding
- Customer Service
- Active Listening
- Quality Control
- Problem-Solving Ability
- Order Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Energia PD
01.2021 - 05.2023
Warehouse Associate
Select Staffing Agency
02.2008 - 10.2012
No Degree - Business Administration And Management
Universidad Tecnologica De Honduras
High School Diploma -
Instituto Francisco Javier Mejia
Computer Technician - Computer Technician
Instituto Francisco Javier Mejia
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