Summary
Overview
Work History
Education
Timeline
Generic

Jennifer Alegria

Chapin,SC

Summary

Senior community management professional prepared to bring experience and leadership to new role. Expertise in client services, management and relationship building.

Overview

12
12
years of professional experience

Work History

Senior Community Association Manager

Keystone Pacific Property Management
12.2014 - 05.2019
  • Enhanced community satisfaction by addressing resident concerns promptly and effectively.
  • Implemented efficient record-keeping systems for easy access to important homeowners association documents.
  • Improved property maintenance standards by implementing comprehensive inspection protocols including regular vendor walks.
  • Managed vendor contracts, negotiations, and relations to obtain quality services by properly insured vendors at competitive prices.
  • Assisted communities with maintaining adequate insurance coverage to protect individual members and Board of Directors.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked closely with developers in new development communities to successfully turnover management of each phase of the community.
  • Delivered informative monthly reports to Directors detailing financial status, proposals, project updates, contracts and other pertinent community information in board packets.
  • Held monthly open and closed session board meetings and maintained accurate meeting minutes.
  • Cultivated strong relationships with board members to ensure smooth decision-making processes.
  • Facilitated annual meetings by preparing election material, coordinating ballots, organizing meeting logistics and ensuring clear communication with residents.
  • Developed annual budgets for community associations and worked with each community's Board of Directors to obtain approval and implementation.
  • Developed scopes of work, supervised capital projects from inception to completion, ensuring timely execution and consideration of budget.
  • Enforced compliance with community regulations and guidelines to preserve property values.
  • Collaborated with legal counsel on various matters including collections, compliance issues, and construction defects resolution.
  • Ensured compliance with state regulations, local ordinances, and governing documents.
  • Demonstrated strong organizational and time management skills while managing multiple projects for up to 7 communities at a time, ranging in size from 87 to over 500 units.

Senior Community Association Manager, District Mgr

Keystone Pacific Property Management
06.2013 - 12.2014
  • Led a team of Community Association Managers, sharing knowledge and experience to help them succeed in their roles.
  • Met monthly with upper staff to address team needs and ensure account retention.
  • Attended board meetings with team members to ensure quality and support for 48 homeowner association clients.
  • Performed employee annual reviews, interviewed manager and support staff candidates.
  • Organized staff training events such learning luncheons and legislative updates.

Community Association Manager

Keystone Pacific Property Management
10.2007 - 06.2013
  • Planned special community events such as spring festivals, annual garage sales, holiday gatherings.
  • Conducted regular property inspections to identify areas requiring attention or improvement, maintaining high community standards and well maintained common areas.
  • Hired vendors to perform common area maintenance as well as improvement projects.
  • Responded to common area maintenance inquiries with knowledgeable support often
  • Managed approximately 50-100 calls and emails per day from clients.
  • Enforced compliance with community regulations and guidelines.
  • Prepared monthly board reports, scheduled and ran board meetings, kept meeting minutes and excited punch lists with accuracy.
  • Ensured compliance with civil code and governing documents for each community association.

Education

Bachelor of Arts - Business Administration And Management

California State University - Fullerton
Fullerton, CA
06.2007

Timeline

Senior Community Association Manager

Keystone Pacific Property Management
12.2014 - 05.2019

Senior Community Association Manager, District Mgr

Keystone Pacific Property Management
06.2013 - 12.2014

Community Association Manager

Keystone Pacific Property Management
10.2007 - 06.2013

Bachelor of Arts - Business Administration And Management

California State University - Fullerton

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