Jennifer Alexander
Edmond,OK
Summary
Dynamic and results-oriented professional with extensive experience in sales, event planning, customer service management, and inventory control. Adept at building and nurturing relationships with clients, suppliers, and cross-functional teams to drive business success. Proven track record of exceeding sales targets, optimizing inventory levels, and delivering exceptional customer service. Skilled in streamlining processes, implementing effective strategies, and leading teams to achieve organizational objectives. Possesses a BA in Marketing and actively engaged in leadership development programs and committees. Known for strong leadership qualities, innovative problem-solving, and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Accounts Payable and Inventory Manager
Above & Beyond Service Company
04.2022 - 03.2024
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Developed and implemented policies and procedures for inventory management.
Sales and Retention Manager
Edmond Area Chamber of Commerce
01.2020 - 04.2022
- Increased new member sales by more than $25,000 in first 2 years.
- Restructured prospecting process and tracking system.
- Connected new members through engagement with committees and programs.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
Assistant Director of Conferences & Events
University of Central Oklahoma
08.2014 - 01.2020
- Managed 37,000 square foot facility with over 25 meeting rooms for conferences, seminars, weddings and events
- Advised 3 full-time Conference Consultants, and 4 student-staff through coordination of 100 events per week, including student organizations, faculty/staff, and community events
- Cultivated relationships with contracted catering companies, audiovisual personnel and set-up staff to ensure guest's satisfaction
- Effectively communicated leadership team goals to achieve success.
- Streamlined summer conference processes to create efficient one-stop service for camp coordinators and attendees, including coordination of housing, dining, facilities, custodial and staff
- Grew summer conference revenue from $500,000 to $1,300,000 from 2016 to 2019.
Event and Group Planner
Branson Tourism Center
01.2009 - 01.2010
- Coordinated all events and vacations for student groups, church groups, and family reunions of 15 or more guests
- Leveraged guest satisfaction by communicating with theaters and lodging facilities
- Generated new business through chamber leads, past client contacts and cold calls.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Negotiated contracts with vendors, securing competitive pricing and favorable terms for organization.
Manager of Customer Service and Sales Staff
Branson Tourism Center
01.2007 - 01.2009
- Managed professional support to team members, and sales agents.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
Director of Sales
David Sandy Productions, Inc. at Music City Center
01.2003 - 01.2007
- Supervised administrative assistants, box office staff and theater personnel
- Organized over 500 tour groups for 3 live shows including meeting, greeting, and working directly with tour directors
- Developed customer needs-assessments and enhanced customer retention through fostering relationship with current, past and prospective guests
- Identified new sales opportunities through cold calls, referrals, and follow-up
- Increased individual client base by 25% in 4 months
- Consistently developed strong, sustainable relationships with various marketing partners and executive decision makers.
Recruiting Coordinator
Oklahoma State University Career Services
01.2000 - 01.2003
- Managed completion of projects related to on-campus recruiting process for approximately 75 companies per semester
- Coordinated programs and events involving more than 200 participants and 1200 attendees
- Corresponded daily with Fortune 500 company representatives to ensure recruiting specifics were obtained
- Established strong relationships with hiring managers to understand their specific needs and fill open positions quickly.
- Coordinated candidate interviews with hiring managers, ensuring smooth and efficient interview process for all parties involved.
- Managed job postings on various platforms, increasing visibility and attracting top talent for open positions.
Education
Bachelor of Science - Marketing
Oklahoma State University
Stillwater, OK05.1999
Skills
- Team Leadership and Training
- Project Management
- Accountability
- Improving Efficiency
- Adaptability
- Interpersonal-Communication Skills
- Complex Business Management
- Contract Management
- Performance Management
- Operations Management
- Business Development
- Marketing
- Bulk Purchasing
Additional Information
Sandler Training 2020-2022, Leadership Edmond, Edmond Chamber of Commerce, 2021-2022, 1st Divisional Employee of the Month, University of Central Oklahoma, July 2016, Leadership UCO, University of Central Oklahoma, Class of 2016 - 2017, Employee Conference Committee Member, University of Central Oklahoma, 2015-2017, Campus Enterprises Leadership Team, University of Central Oklahoma, 2014-2020
Timeline
Accounts Payable and Inventory Manager
Above & Beyond Service Company
04.2022 - 03.2024
Sales and Retention Manager
Edmond Area Chamber of Commerce
01.2020 - 04.2022
Assistant Director of Conferences & Events
University of Central Oklahoma
08.2014 - 01.2020
Event and Group Planner
Branson Tourism Center
01.2009 - 01.2010
Manager of Customer Service and Sales Staff
Branson Tourism Center
01.2007 - 01.2009
Director of Sales
David Sandy Productions, Inc. at Music City Center
01.2003 - 01.2007
Recruiting Coordinator
Oklahoma State University Career Services
01.2000 - 01.2003
Bachelor of Science - Marketing
Oklahoma State University