Jennifer Alexander
LaVista
Summary
Qualified clinical project assistant with solid background in supporting in the patient care team. Proven ability to assist in coordinating project activities and ensuring timely completion of tasks. Demonstrated organizational and communication skills through effective collaboration with team members and management.
Overview
12
12
years of professional experience
Work History
Medical Assistant
CHI
10.2024 - Current
- Trained new hires to work within EPIC and within the Connection Center Guidelines.
- Developed Training Guidelines for Medical Assistants within the Connection Center
- Coordinated scheduling of appointments, optimizing physician availability and patient access.
- Coordinated patient appointments and follow-ups, improving scheduling effectiveness and reducing wait times.
- Trained new medical assistants on best practices, promoting team competency and consistency in care delivery.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing questions and concerns.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Mantality
05.2021 - 08.2024
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medical Assistant
CHI Occupational Medicine
02.2020 - 04.2021
- Assisted in patient intake and assessment, ensuring accurate medical history documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed electronic health records, maintaining confidentiality and data accuracy.
- Supported clinical staff by preparing exam rooms and ensuring necessary supplies were available.
- Monitored vital signs and reported changes to healthcare providers for timely interventions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Omaha Pain Physicians
02.2020 - 04.2021
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prior authorizations for procedures and medications.
- Educated patients on medication management and treatment plans to enhance understanding.
- Streamlined office procedures, improving overall workflow efficiency within the practice.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
CHI Pain Management
06.2014 - 01.2019
- Maintains a positive atmosphere within the clinic for patients and staff.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Knowledge of medications, insurances, and prior authorizations
- Educate staff on clinical expectations.
- Mentored junior staff on best practices for patient care and administrative tasks.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate of Applied Science - Medical Assisting
Kaplan University
Omaha, NE07-2013
Certified Nursing Assistant - Certification
Clarkson College
Omaha, NE10-2005
Skills
- Leadership Skills
- Front Office Skills
- Strong Decision Making
- Knowledge of Epic System
- Data Driven
- Privacy Regulations
- Collaborative Skills
- Strong Organizational skills
- Knowledgeable of computers
- Creative Problem Solver
- Strong Communication Skills
- Customer service
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
Websites, Portfolios, Profiles
https://www.linkedin.com/in/jennifer-alexander
Timeline
Medical Assistant
CHI
10.2024 - Current
Medical Assistant
Mantality
05.2021 - 08.2024
Medical Assistant
CHI Occupational Medicine
02.2020 - 04.2021
Medical Assistant
Omaha Pain Physicians
02.2020 - 04.2021
Medical Assistant
CHI Pain Management
06.2014 - 01.2019
Certified Nursing Assistant - Certification
Clarkson College
Associate of Applied Science - Medical Assisting
Kaplan University