Fnu Mariam
Islip Terrace,NY
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Receptionist
Angel Touch Physical Therapy
Valley Stream, 11580
05.2023 - 01.2024
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled billing related activities focused on medical specialties.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Teacher
The Learning Hub
Gujranwala, Punjab, Pakistan
09.2018 - 01.2020
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Used videos, lectures and moderated discussions to engage students during class.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Participated in workshops, trainings and conferences to improve educational skills.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Education
Bachelor of Science - Psychology
University of Sargodha
Punjab, Pakistan03-2020
Skills
- HIPAA guidelines
- Microsoft office
- Appointment scheduling
- Office equipment operations
- Typing speed
- Time management
- Inpatient care
- Medical terminology
Timeline
Receptionist
Angel Touch Physical Therapy
05.2023 - 01.2024
Teacher
The Learning Hub
09.2018 - 01.2020
Bachelor of Science - Psychology
University of Sargodha
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