Jennifer Ali
Gainesville,GA
Summary
Results driven Operations Director with extensive experience in team leadership and business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad and vast array of office skills both front and back medical office, as well as radiology experience. Versed in insurance verification, PT referrals, and surgery scheduling. Ready to bring upbeat attitude, strong communication, relationship building, and leadership to a challenging new role with the talent and resilience to thrive in a demanding, fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Director
Concentra Medical Center
Norcross , GA
2024.06 - Current
- Provided guidance and support to team members while ensuring that they adhere to established standards.
- Ensured that all regulatory requirements were met by conducting regular inspections of facilities and equipment.
- Reviewed purchase orders for accuracy before authorizing payment for materials or services used in operations.
- Performed daily operations of facility while working on floor over 80% of day due to demands placed on management
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Identified areas where additional resources may be required due to increased demand or changing conditions.
- Resolved customer complaints promptly and professionally.
- Implemented changes in processes or equipment based on feedback from customers or employees.
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
- Reviewed operational and financial information dashboards daily.
- Assessed employee time sheets for discrepancies, made corrections to hours and approved routing to streamline payroll process.
- Worked with sales team to identify business development opportunities and determine client account needs.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
CT Tech/Medical Assistant
AAOI, LLC
Lawrenceville , GA
2011.01 - 2017.06
- Performed CT as ordered by provider for patients during their appointment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and stocked examination rooms, ensuring they were prepared for incoming patients.
- Provided support to medical staff during minor surgical procedures.
- Performed all medical assisting duties; rooming patients and assisting provider during patient's appointment.
Education
Associate of Applied Science - Radiologic Technology
Lanier Technical College
Oakwood, GA2008-06
Skills
- Maintaining Compliance
- Operational Excellence
- Standard Operating Procedures
- Staff Management
- Staff Training and Development
- Coordinating schedules
- Overseeing personnel
- Facilities Management
- Safety Management
- Key Performance Indicators
- Organizational Development
- Order Fulfillment
- Content management system
- Change management processes
- Overseeing training
Certification
- ARRT
Timeline
Operations Director
Concentra Medical Center
2024.06 - Current
CT Tech/Medical Assistant
AAOI, LLC
2011.01 - 2017.06
Associate of Applied Science - Radiologic Technology
Lanier Technical College
- ARRT
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