Jennifer Alkhatib
Centerville,OH
Summary
Driven Starbucks Barista with proven expertise in beverage preparation and exceptional customer service. Skilled in espresso machine operation and inventory management, enhancing customer satisfaction and sales. Demonstrated leadership in training new employees, fostering team collaboration, and efficiently resolving customer complaints. Achieved consistently positive customer satisfaction scores, showcasing reliability and outstanding hospitality service expertise.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
04.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Education
Trotwood, Centerville And Graduation Alliance
Trotwood, OH/ Centerville ,OH06.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- POS Systems
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- Professional Demeanor
- Performance Improvement
- Up-selling
- Ordering Procedures
- Customer Service
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Reliable and Dependable
- Cleaning and sanitizing
- Hospitality and Professionalism
- Active Listening
- Multitasking
- Multitasking Abilities
- Relationship Building
- Available Weekends
- Stocking Supplies and Retail Products
Timeline
Barista
Starbucks
04.2018 - Current
Trotwood, Centerville And Graduation Alliance