Jennifer Allcorn
Humble,TX
Summary
Dynamic retail manager with a proven track record at HEB Grocery Store, excelling in customer service and inventory control. Achieved significant sales growth through effective team training and innovative merchandising strategies. Recognized for fostering a collaborative environment that enhances employee performance and customer satisfaction. Skilled in budget planning and operational efficiency.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hand selected by HEB to be one of 20 training professional within the Houston region.
With a strong focus on team collaboration and achieving results. Expertise in developing and delivering engaging training programs, improving employee performance, and enhancing customer service skills. Known for adaptability and reliability in meeting changing needs, with excellent communication, leadership, and problem-solving abilities. Ready to drive impactful improvements in training and development.
Overview
11
11
years of professional experience
Work History
Retail Manager
HEB Grocery Store
11.2017 - 05.2025
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Retail Team Leader
HEB Grocery Store
07.2014 - 06.2016
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
- Contributed to ongoing improvement efforts by analyzing internal processes regularly and suggesting areas for potential enhancement.
- Spearheaded initiatives to improve overall store appearance, creating a more visually appealing shopping experience for customers.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
- Oversaw the implementation of new policies or procedures as directed by corporate management or franchise requirements.
- Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
- Facilitated seamless communication among team members through regular meetings and information sharing platforms.
- Increased sales performance with effective merchandising displays and promotions.
- Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
- Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
Education
Conroe High School
Conroe, TXSkills
- Customer service
- Store operations
- Inventory control
- Team training and development
- Budget planning
- Employee scheduling
- Staff recruitment
- Financial records oversight
- Budgeting and cost control
- Inventory management
- Desktops, laptops, and mobile devices
Timeline
Retail Manager
HEB Grocery Store
11.2017 - 05.2025
Retail Team Leader
HEB Grocery Store
07.2014 - 06.2016
Conroe High School