Jennifer N Allen
Port Saint Lucie,FL
Summary
Highly self-motivated and organized sales, customer relations and retention executive, looking for a position where my documented track-record of success can positively impact new sales and related recurring revenue streams. Excel at establishing trusted-partner relationships with key business, financial and operational decision makers.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
Upland Software
Remote
12.2022 - Current
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Sales/Customer Success Director
Strata Health Solutions
Remote
08.2020 - 12.2022
- Help support account renewals for customer base, collaborating with account managers on retention strategy and upsell initiatives
- Engage in conversations with customers that present strategic alignment between customer objectives and contract to set a long-term strategy for consumption aligned to those priorities
- Defined sales cycle and developed standards for customer relationship management
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Director of Business Development
Coral Shores Behavioral Health
06.2018 - 08.2020
- Evaluates market trends and develops short (30 - 90 days), intermediate (90 - 180 days), and long-term (180 + days) action plans focused on ensuring net-new and recurring revenue targets are met or exceeded
- Handles all aspects of Insurance Contracting with Medicare, Medicaid and major HMO and PPO plans including: initial contracting, rate increase negotiation, credentialing, adding services/amendments
- Develops Quarterly Strategic Plans specific to target programs, referral source categories, payers and general marketing activities
- Increased client base by developing and implementing effective business development strategies.
- Established, initiated and optimized business development strategies based on company targets, program specifications, market data, and budget factors.
- Spearhead development, communication and implementation of all strategic planning regarding referral and account development
Specialty Pharmaceutical Sales Representative
Forest Pharmaceuticals - inVentiv
04.2012 - 05.2014
- Increased market share of Bystolic, Viibryd, Namenda XR, Saphris and Fetzima
- Increased Presidents Club ranking from bottom 98% percentile to Top 20%
- Increased Fetzima goal attainment from 94% to 129% attainment
- Increased Viibryd ranking from lower 67% percentile to #1
- Used product knowledge and persuasive selling skills to increase market share with all five products
- Identified key influencers and achieved designated call expectations with reach and frequency.
Education
B.S. in BIOLOGICAL SCIENCES -
UNIVERSITY OF NORTH CAROLINA
Wilmington, NC01.2004
Skills
- Microsoft Office (Word, Excel, Power Point)
- Data Analysis
- Customer Relationship Management
- SaaS
- Strategic Planning
- Customer Retention
- Client Relations
- CRM Software
Timeline
Customer Success Manager
Upland Software
12.2022 - Current
Sales/Customer Success Director
Strata Health Solutions
08.2020 - 12.2022
Director of Business Development
Coral Shores Behavioral Health
06.2018 - 08.2020
Specialty Pharmaceutical Sales Representative
Forest Pharmaceuticals - inVentiv
04.2012 - 05.2014
B.S. in BIOLOGICAL SCIENCES -
UNIVERSITY OF NORTH CAROLINA