Jennifer Allen

Hours per week: 40 - 70 hours +

• Assess the eligibility of loan amounts based on damages caused by Covid 19 as well as other natural disasters including hurricanes, hail, fire and wind damage.
• Analyzed credit reports and repayment eligibility of clients.
• Responding to a variety of customer inquiries, ranging from routine to complex and providing detailed information to the public regarding federally declared disasters and SBA's disaster loan program.
• Explained detailed technical financial information to applicants in easy to understand language.
• Software Operated include but are not limited to DCMS 2.0, WEBTA and RAPID.
• Assisted peers and became team for responding to customer service inquiries received by telephone or email.
• Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible and stay up to date on federal rules and regulatory compliance as well as security policies and procedures to keep data as safe as possible.
• Stayed up to date on federal rules and regulations in order insure accuracy on each and every contract.
• Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
• Compiled database of loan applicants' credit history, corporate financial statements and other financial information.
• Recommended loan approvals and denials based on customer loan application reviews.
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Organized profit and loss and liability financial statements and assessed cash activities to verify proper usage of organizational funds.
• Maintained strict confidentiality of bank records and client information.
• Processed disaster loan assistance using DCMS 2.0 software.
• Communicate daily using video, audio and written communication with fellow employees and the public.
• Processed Economic Injury Disaster Loans on RAPID software.
• Reviewed peer loan decisions for accuracy and conduct the final decision on multi million dollar consumer and business loans.
• Exceeded the daily quota consistently to attribute to the timeliness of the pertinent task at hand.
• Enhanced financial accuracy by conducting thorough analysis and reconciliation of accounts.

This was an "on call" position without average weekly work hours.

When on call hours range from 40+ hours a week.

This position was temporary/intermittent.

Duties:

• Respond to major disasters in aid of processing business loan applications.
• Responded to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program. Provide on site financial services to those affected by disasters.
• Use a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters. Collect and process application for aid during disaster situations in order to provide relief to those affected.
• Travel to disaster areas to better provide services pertinent to rebuild and aid after major disasters.
• Build and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
• Maintained current understanding of local, state and federal guidelines for emergency response.

• Average 40+ hours/week
• Manage contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
• Market and sell property for clients by hosting open houses and advertising online and in print.
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
• Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the Ormond Beach metro area.
• Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
• Create listings of properties and adjust the marketing according to market adjustments.
• Analyze property values, depreciations, appreciations, history of sales and upgrades to determine, and constantly adjust, fair market values on the property and anticipate any fluctuation patterns.

• Averaged 40+ hours per work week
• Vast experience in working with financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities and balance sheets for both individuals and businesses.
• Research and respond to Lenders' inquiries involving questions of a substantial but non-complex nature, such as the status of a loan application, franchise, appraisal, or modification request.
• Review and analyze loan applications and financial information to determine acceptability of loan request; ensured that all required forms and documents were included and properly completed and that any needed supplemental or related material was provided.
• Contacted and advised applicants as to forms to be completed and procedures to be followed in developing application package for submission.
• Researches files and records to assemble needed documentation to evaluate and process request.
• Responded to a variety of customer financial inquiries and provided financial information to the public routinely.
• Create marketing strategies for products.
• Prepare and deliver performance reviews.
• Prepare and participate in federal audits.
• Create team building practices, business solution plans for product sales and track all results to ensure the optimum outcome.
• Interview/hire new employees.
• Conduct meetings to peers and upper management for training, contest suggestions and promotional information.
• Recommended loan approvals and denials based on customer loan application reviews.
• Maintained current loan and pricing information on the online banking website.
• Submitted loan applications to loan underwriter for verification and recommendation.
• Reviewed and edited loan agreements to ensure accuracy.
• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Maintained confidentiality of bank records and client information.
• Maintained friendly and professional customer interactions.
• Guide new members and business' through our products to suggest what would best suit their needs and help them progress.
• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.

• 40+ hours per week
• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Delivered comprehensive tax documentation required for accurate individual and corporate returns.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Facilitated integration of modern tax software with client accounting software.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

• Maintained complete records of client tax returns and supporting documentation in secured areas.

• Average 40+ work hours weekly Recommended merchandise to customers based on their needs and preferences.
• Responded to customer questions and requests in a prompt and efficient manner.
• Wrote sales slips and sales contracts.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Engaged with customers in a sincere and friendly manner.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.