Jennifer Allen
Nokesville,VA
Summary
Seasoned Branch Banker with comprehensive background in financial services, loan processing and account management. Display strong customer service skills coupled with sound judgment in assessing and resolving clients' banking needs. Demonstrate leadership abilities and team collaboration in improving branch efficiency and performance. Proven ability to influence growth through strategic planning and relationship building.
Overview
12
12
years of professional experience
Work History
Branch Banker
PNC Bank
Bristow, VA
2018.12 - 2024.10
- Conducted financial reviews for existing customers to identify additional products or services that could benefit them.
- Greeted customers, identified customer needs and provided appropriate banking services.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
- Developed relationships with local businesses to increase branch visibility within the community.
- Trained new employees on proper procedures related to customer service, sales techniques and operational policies.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Resolved customer complaints and inquiries, ensuring high levels of customer satisfaction.
Sales Consultant
David's Bridal
Woodbridge, VA
2016.12 - 2019.02
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
- Developed and maintained relationships with clients to increase sales revenue.
Receptionist
Regis Hair Salon
Manassas, VA
2012.12 - 2017.02
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Some College (No Degree) - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Customer Relationship Management
- Banking regulations
- Customer Service
- Financial Planning
- Teller Support
- Loan Processing
- Branch operations
- Problem-solving abilities
References
References available upon request.
Timeline
Branch Banker
PNC Bank
2018.12 - 2024.10
Sales Consultant
David's Bridal
2016.12 - 2019.02
Receptionist
Regis Hair Salon
2012.12 - 2017.02
Some College (No Degree) - Computer Science
Southern New Hampshire University