Objective: To find and settle down permanently with a thriving, financially stabile company, who will benefit from my exceptional ability to learn quick and multi-task in high volume situations I specialize in customer service, problem - solving and extreme office organization changes which always are designed for efficiency
Jennifer Allen
Tulsa,OK
Summary
Dynamic professional with exceptional customer service skills and a proven track record at CoreCivic Inc. Recognized for de-escalating conflicts and achieving high compliance in security protocols. A self-motivated leader, I excel in problem-solving and fostering teamwork to meet organizational goals, ensuring a positive environment for both staff and clients.
Overview
23
23
years of professional experience
Work History
Correctional Officer
Corecivic Inc.
03.2024 - 09.2024
- Nominated by my peers and awarded, "Honorary Cadet" of Class 2024 -6.
- I adhered strictly to all laws and policies pertaining to federal detention while maintaining professionalism and integrity.
- Responded quickly and effectively to all medical and security emergencies.
- Supervised inmate activities and behaviors to ensure compliance of detention's compliances and regulations. Enforced disciplinary action when justified.
- Conducted regular security/health checks as well as escorted detainees to and from recreation, meals, hospital visits safely and securely.
- Stayed attentive, observant, and established rapport by being consistent and firm.
ICQA Problem Solver
Macy's Logistic Warehouse
10.2020 - 03.2024
- Identified and solved all product discrepancies in order to maintain customer service satisfaction by delivering product in timely manner.
- Trained new employees on inventory cycle counting procedures, while focusing on maintaining 100% accuracy.
- Monitored coworkers, seasonal and temporary employees' productivity using a program specifically customized to review employee's locations, productivity, and accuracy.
- This program allowed me to polish my motivating skillset inspire others to put forth their best not only for the company but themselves as well.
- Worked closely with other department management to expedite product orders and rush deliveries.
Medical Debt Collector
Tulsa Adjustment Bureau
07.2016 - 01.2019
- Was promoted to "High Claims" collector after first month of employment. That classification always met goal of $10,000 each month at minimum. Personal achievement of mine involved collecting $15,000 in one month.
- Analyzed financial data to develop strategies for collecting of delinquent accounts.
- Investigated and resolved customer medical billing complaints. Securely processed large transactions as well as negotiated and secured payment plans.
Front End Customer Service Manager
Reasors Grocery Store
11.2014 - 11.2016
- Was originally hired as a cashier. After only thirty days of employment, I was promoted to front end manager which involved closing the customer service desk every evening.
- Was honored and awarded a "Certificate of Outstanding Customer Service".
- Organized breaks and lunches for cashiers and stockers.
- Mastered Western Union transactions, ticket sales, lottery tickets, and money orders also including bill pay while answering constant phone calls for the grocery store and routed calls accordinling.
- Received securely and prepared Loomis monetary transactions with out ever any issues or discrepancies.
Intake Receptionist
Pinnacle Specialty Hospital
08.2013 - 08.2014
- Acquired necessary verification and required insurance authorizations before scheduling patients.
- Once approved and financials were explained and signed, I learned to masterly maneuver between 5-10 medical personnel staff, being mindful to accomodate each physician's scope of practice, individual schedule availabilities and preferences.
- Developed strong professional relationships with patients through exceptional empathetic skills during intake process.
Patient Service Specialist
Select Physical Therapy
03.2011 - 07.2012
- Every month of employment, I exceeded the 80% acceptable audit with a 95%. This audit score was based on my ability to accurately collect and enter patient demographics and their data. Audit also evaluated my individual collections, scheduling and rescheduling appointments, including insurance verification and authorization.
- Maintained a friendly and welcoming demeanor to every patient, understanding that they were coming to our physical therapy centers in hopes of less pain and regaining full motion as best as possible.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Food and Beverage Server/Bartendar
Charelston's Restaurant
03.2006 - 04.2012
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
Administrative Assistant
Associated Resources, INC
04.2008 - 07.2010
- Reported directly to Chief Financial Officer.
- Constructed Oil and Gas accounting contracts.
- Entered weekly timesheets into Quickbooks software.
- Responsible for large sum bank deposits and withdrawals.
- Orchestrated client luncheons, dinners, special events, including annual holiday parties.
Front and Back Desk Receptionist
Broken Arrow Rehabilitation Specialists
10.2004 - 03.2006
- Scheduled all inpatient and outpatient procedures.
- Entered all paper medical records into the new EMR program on the computer in record time.
- Handled all incoming mail, faxes, medical as well as prescriptions refill requests. Obtained proper authorizations according to each patients formularies dictated by their insurance. Worked closely with physicians and their patients to assure compassionate care.
Medical Assistant/Triage Nurse
Kid's Healthcare
07.2002 - 07.2004
- Listened and determined if patient's symptoms warranted immediate attention, a scheduled appointment, or if OTC medicines and natural remedies could be used to gain relief.
- Administered well child immunizations, allergy injections, throat cultures, inhalation therapies, and ear wax removal.
- If reception was behind, I happily stepped up to help patient check-ins, patient paperwork, copays, calls, and referrals to specialist doctors.
Chiropractic Office Manager
Scott Farley Chiropractic
12.2001 - 07.2002
- I, individually collected a record high of twenty-two thousand dollars, that had been previously denied by patient's medical insurance my second month of employment.
- Promoted to Officer Manager after completing company policy of three month probationary period.
- Entered all EOB's the billing "clearing house" each evening.
- Escorted patients to traction beds, and electrical stimulation therapy.
- Acquired the ability to shoot and develop x-rays according to orders.
Education
Correctional Officer / Weapons Certifications - Obtained Cleet Certification
Cimarron Correctional Facility
Cushing, OK04-2025
Certificated Medical Clains Billing Specialist - Medical Administration / Billing Specialist
US Career Institute
Fort Collins10-2001
GED -
Palm Beach Gardens HS
Palm Beach Gardens05-1999
Skills
- Phenomenal Customer Service Skills with an expertise in de-escalating extremely stressful, unfortunately unruly, and disruptive disagreements in a way that minimizes any disruptions to everyone else in the area
- I am highly observant, which allows me to assist my employers by anticipating their needs and making daily tasks carried more effectively
- I enjoy problem solving and organizing
- I am a self motivator and natural leader I also love to learn everyday
- I enjoy helping any of my fellow co-workers to meet all company goals
Interests
Timeline
Correctional Officer
Corecivic Inc.
03.2024 - 09.2024
ICQA Problem Solver
Macy's Logistic Warehouse
10.2020 - 03.2024
Medical Debt Collector
Tulsa Adjustment Bureau
07.2016 - 01.2019
Front End Customer Service Manager
Reasors Grocery Store
11.2014 - 11.2016
Intake Receptionist
Pinnacle Specialty Hospital
08.2013 - 08.2014
Patient Service Specialist
Select Physical Therapy
03.2011 - 07.2012
Administrative Assistant
Associated Resources, INC
04.2008 - 07.2010
Food and Beverage Server/Bartendar
Charelston's Restaurant
03.2006 - 04.2012
Front and Back Desk Receptionist
Broken Arrow Rehabilitation Specialists
10.2004 - 03.2006
Medical Assistant/Triage Nurse
Kid's Healthcare
07.2002 - 07.2004
Chiropractic Office Manager
Scott Farley Chiropractic
12.2001 - 07.2002
Correctional Officer / Weapons Certifications - Obtained Cleet Certification
Cimarron Correctional Facility
Certificated Medical Clains Billing Specialist - Medical Administration / Billing Specialist
US Career Institute
GED -
Palm Beach Gardens HS
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