Jennifer Allen
Las Vegas
Summary
Detail-oriented Warranty Administrator with expertise in warranty processing, customer inquiries, and conflict resolution. Proven ability to develop relationships with vendors and maintain accurate records, ensuring client satisfaction and compliance. Dedicated professional with extensive experience in employee training and inventory management. Skilled in conflict resolution and team collaboration, driving process improvements that enhance operational efficiency and foster a positive work environment. Results-driven Parts Manager with strong skills in inventory management and warranty processing. Known for resolving discrepancies and ensuring accurate documentation, contributing to streamlined operations and improved customer satisfaction.
Overview
19
19
years of professional experience
Work History
Warranty Administrator
Lone Mountain Aviation
Las Vegas
09.2020 - Current
- Process warranty claims efficiently for aircraft components and systems.
- Maintain accurate records of warranty claims and customer communications.
- Collaborate with technical teams to review warranty issues and resolutions.
- Assist in training new staff on warranty procedures and systems.
- Resolve customer inquiries regarding warranty coverage and claim status.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resolved discrepancies in warranty coverage for customers.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Created detailed records of all customer interactions related to warranties and returns.
Human Resources Manager
Lone Mountain Aviation
Las Vegas
09.2020 - Current
- Developed employee training programs to enhance skills and knowledge.
- Managed recruitment processes including job postings and candidate interviews.
- Facilitated conflict resolution between employees to maintain workplace harmony.
- Oversaw compliance with labor laws and company policies to ensure adherence.
- Coordinated benefits administration and addressed employee inquiries regarding options.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Provided HR consultation services to leadership and department heads.
Parts Manager
Lone Mountain Aviation
Las Vegas
09.2020 - Current
- Managed inventory levels for aviation parts and supplies.
- Coordinated procurement of parts from multiple suppliers.
- Oversaw warehousing operations to ensure efficient storage practices.
- Trained staff on inventory management systems and procedures.
- Collaborated with engineering teams to identify parts requirements for projects.
- Developed processes to streamline parts retrieval and distribution workflows.
- Maintained accurate records of incoming and outgoing inventory transactions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Controlled daily parts program activities to improve sales and inventory management.
A & P Mechanic
Lone Mountain Aviation
Las Vegas
09.2020 - Current
- Conducted thorough inspections on aircraft systems and components.
- Performed scheduled maintenance and repairs on various aircraft models.
- Diagnosed mechanical issues using specialized tools and equipment.
- Collaborated with team members to ensure safety compliance standards.
- Documented maintenance activities in accordance with regulatory requirements.
- Assisted in training junior mechanics on best practices and procedures.
- Implemented improvements to streamline maintenance workflows and processes.
- Maintained inventory of tools, parts, and materials for efficient operations.
- Checked torque values of critical fasteners using calibrated torque wrenches.
- Repaired damaged fiberglass fairings by filling cracks with epoxy resin.
- Maintained a clean work area at all times ensuring safety standards are met.
- Operated ground support equipment such as hoists, jacks and forklifts when needed.
- Troubleshot complex mechanical problems utilizing technical manuals and drawings.
- Provided technical assistance to co-workers when requested.
- Aligned engines to specified tolerances using special alignment fixtures and gauges.
A&P Mechanic
Lone Mountain Aviation
Las Vegas
02.2007 - 11.2025
- Conducted inspections on aircraft systems and components for safety compliance.
- Performed routine maintenance on engines, airframes, and electrical systems.
- Diagnosed mechanical issues using specialized tools and equipment effectively.
- Collaborated with team members to troubleshoot complex aircraft problems.
- Adhered to federal regulations and company policies during all maintenance tasks.
- Documented maintenance records accurately for compliance audits and inspections.
- Trained junior mechanics on best practices for aircraft repair and maintenance.
- Maintained inventory of parts and tools to ensure operational readiness at all times.
- Performed operational tests on repaired components prior to returning them to service.
Human Resources Manager
Real Water Corp
Las Vegas
06.2011 - 02.2013
- Developed employee training programs to enhance skills and knowledge.
- Managed recruitment processes including job postings and candidate interviews.
- Implemented performance evaluation systems to assess employee contributions.
- Facilitated conflict resolution between employees to maintain workplace harmony.
- Oversaw compliance with labor laws and company policies to ensure adherence.
- Collaborated with management to create effective employee engagement strategies.
- Coordinated benefits administration and addressed employee inquiries regarding options.
- Analyzed workforce metrics to identify areas for improvement in HR practices.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Education
High School Diploma -
Fernley Adult Education
Fernley, NV05-2025
Some College (No Degree) - Aviation
King Schools
OnlineSkills
- Customer service
- Warranty processing
- Team collaboration
- Conflict resolution
- Parts management
- Employee training
- Inventory management
- Technical documentation
- Regulatory compliance
- Data analysis
- Recordkeeping
- Process improvement
- Personnel information systems
- HR policies and procedures
- Recruitment and selection
- Company organization
- HR leadership
- Benefits programs
- Leadership development
- Aircraft inspections
- Problem troubleshooting
- Avionics repair
- Composite material repair
- Pneumatic system maintenance
- Tool control procedures
- Landing gear inspection
- Fluid line fabrication
- Sheet metal fabrication
- Fuel system servicing
- Aircraft systems
- Non-destructive testing
- Environmental control systems
Timeline
Warranty Administrator
Lone Mountain Aviation
09.2020 - Current
Human Resources Manager
Lone Mountain Aviation
09.2020 - Current
Parts Manager
Lone Mountain Aviation
09.2020 - Current
A & P Mechanic
Lone Mountain Aviation
09.2020 - Current
Human Resources Manager
Real Water Corp
06.2011 - 02.2013
A&P Mechanic
Lone Mountain Aviation
02.2007 - 11.2025
High School Diploma -
Fernley Adult Education
Some College (No Degree) - Aviation
King Schools
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