Jennifer Allen MS, LPC
Leadership/Therapist
Chandler,OK
Summary
Personable professional with proven track record of success managing and leading social services programs. Skilled in crisis management, therapeutic assessment and intervention, budgeting and overseeing multiple programs. Strong collaborator and committed to leading and inspiring teams including families, staff and community partners to achieve shared goals.
Overview
19
19
years of professional experience
Work History
Regional Program Director
Red Rock BHS
Shawnee, OK
07.2019 - 12.2022
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Oversaw individual referrals to obtain community services, advocate for client needs and resolve barriers in access to care.
- Conducted community presentations to promote different programs and educate public on available services.
- Collaborated with community members to develop and implement service initiatives and partnered with local organizations to expand access to social and community services.
- Advocated for social and community service programs to increase awareness and funding.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development.
- Provided leadership, guidance and support to 45 plus staff members serving over 1,000 clients.
- Monitored staff and program performances and outcomes for successful delivery of services.
- Monitored staffing needs including efforts in interviewing, hiring and retaining staff.
- Developed and implemented training programs for staff.
- Created and managed budgets, efficiently allocating resources for two counties.
Lead Therapist
Red Rock BHS
Chandler, OK
08.2016 - 07.2019
- Worked with clinical staff in mental and physical health departments to review client progress, update treatment plans and monitor program outcomes.
- Worked with interdisciplinary treatment team to develop treatment plans, compliance with grant, contract and funding standards.
- Provided crisis intervention to support clients during times of urgent need and provided consultation and oversight of staff providing crisis intervention.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client and staff environments.
- Oversaw staff performance in assessing clients' mental and physical health needs, reviewed and developed treatment plans and monitored outcomes.
- Raised awareness about mental health issues and reduce stigma through community education and outreach.
- Trained personnel in agency policies and protocols and enforced participation in meeting standards and in developing key skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate compromise.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored scheduling to uphold successful operations and maximize business and client success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep site aligned with good stewardship.
- Onboarded new employees with training and new hire documentation.
- Cultivated positive rapport with staff members to boost site morale and promote employee retention.
- Maximized performance by monitoring daily activities and mentoring team members.
- Provided evidence-based interventions for caseload of 30 plus clients through multiple modalities.
Therapist
Red Rock BHS
Chandler, OK
08.2014 - 07.2016
- Assessed clients' mental health needs, developed treatment plans to outline steps necessary for clients to achieve goals and monitored progress.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments by utilizing evidence-based techniques to deliver successful treatment.
- Counseled individuals, groups, and families through multiple modalities and approaches to increase self, and systemic, awareness of maladaptive coping and barriers; identify new coping with and empower self efficacy; decrease trauma responses and increase healthy coping and in developing action plans.
- Worked with clients, natural supports, clinical psychiatrist and primary care physician to review client progress and update treatment plans.
- Provided crisis intervention to support clients during times of urgent need.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Developed and maintained relationships with referral sources to support continuity of care.
Case Manager/Behavioral Health Rehabilitation Specialist
Red Rock BHS
Chandler, OK
11.2010 - 07.2014
- Communicated with clients and parents to assess mental health needs and assist therapists develop individualized treatment plans.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided comprehensive case management services to assist clients with their treatment plan, and connected clients and families to appropriate resources.
- Completed one-on-one learning and practicing skills with broad range of clients in school based and clinical settings.
- Applied de-escalation and limit-setting techniques to promote client engagement and progress.
- Observed and monitored client behavior and responses to treatment.
- Performed scheduled patient safety checks and documented results to establish clients' well-being.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed goal-oriented psychoeducational and activity and facilitated adult and children's' groups to improve level of functioning.
Shelter Director
Maranatha Outreach
Stroud, OK
01.2010 - 10.2010
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Maintained professional demeanor by staying calm, using redirection and de-escalation techniques when addressing erratic and emotionally reactive residents.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Monitored progress towards service plan goals.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated communication between clients and other service providers.
- Developed and implemented strategies to enhance quality of social services.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Provided support to social service clients in navigating available resources.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Implemented and developed programs to address educational needs, poverty and inequality for residents.
House Parent
Willow Springs Boys Ranch
Chandler, OK
12.2005 - 01.2010
- Collaborated with residential team to maximize effective and efficient operations.
- Developed and enforced safety policies and procedures to drive safety and well-being of residents.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Promoted culture of respect and understanding among students.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Implemented daily routines and activities to stimulate and engage children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Encouraged children's emotional and social development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Family Support Provider
Systems Of Care/NorthCare Community Mental Health
Oklahoma City, OK
01.2004 - 11.2005
- Provided targeted support services, to provide system of care that is child- centered with needs of child and family dictating types and mix of services provided.
- Transported clients to and from variety of appointments with safety and efficiency.
- Assisted by engaging in team approach in keeping family together and preventing out-of-home placement by participating research-based interventions and strategies to support positive behavior and social-emotional development.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Intervened in crisis situations and counseled children, parents and community partners such as school and child welfare personnel in regard to experiencing emergencies and disruptive incidents.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Planned, promoted and managed youth and/or parent workshops on assisting children in attaining academic, social success.
Education
Master of Science - Counseling, Professional Counselor
Mid-American Christian University
Oklahoma City, Oklahoma08.2014
Bachelor of Science - Human Development And Family Studies
Southwestern Christian University
Bethany, OK05.2010
Skills
- Client Needs Assessment
- Therapeutic Interventions
- Case Management
- Direct Operations
- Outcome Assessment and Measurements
- Program Management
- Coping Skills and Behavioral Assistance
- Family Therapy and Family Involvement
- Strategic Planning
- Crisis Evaluation and Intervention
- Community Mental Health Programs
- Budget Management
Certification
- Licensed Professional Counselor, LPC with the Oklahoma State Board of Behavioral Health- since August 2016
- Licensed Foster Parent with the Oklahoma Department of Human Services - 20 plus years
Timeline
Regional Program Director
Red Rock BHS
07.2019 - 12.2022
Lead Therapist
Red Rock BHS
08.2016 - 07.2019
Therapist
Red Rock BHS
08.2014 - 07.2016
Case Manager/Behavioral Health Rehabilitation Specialist
Red Rock BHS
11.2010 - 07.2014
Shelter Director
Maranatha Outreach
01.2010 - 10.2010
House Parent
Willow Springs Boys Ranch
12.2005 - 01.2010
Family Support Provider
Systems Of Care/NorthCare Community Mental Health
01.2004 - 11.2005
Master of Science - Counseling, Professional Counselor
Mid-American Christian University
Bachelor of Science - Human Development And Family Studies
Southwestern Christian University
- Licensed Professional Counselor, LPC with the Oklahoma State Board of Behavioral Health- since August 2016
- Licensed Foster Parent with the Oklahoma Department of Human Services - 20 plus years
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