Jennifer Allgood
Customer Service/ Management
Guthrie,OK
Summary
Customer-oriented Certified Shift Manager with a passion for coaching and teaching new employees. Responsible, reliable and dedicated to delivering exceptional customer service. Experience supervising up to 10 employees per shift.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Driven Shift Lead Manager with 6 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Innovative and goal-oriented Management professional committed to customer satisfaction and employee training. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Certified Shift Manager
McDonald's
Guthrie, OK
07.2021 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Cashier/cook
Riverside Gas And Grill
Guthrie, OK
03.2019 - 04.2020
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assistant Store Manager
Loves Country Store
Crescent , OK
04.2016 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Diploma - General Studies
Crescent Public School
Crescent, OK 08.1990 - 05.2002
Skills
Customer service experience
undefinedCertification
Certified food handlers, McDonald's 2021-2024
Timeline
Certified food handlers, McDonald's 2021-2024
09-2021
Certified Shift Manager
McDonald's
07.2021 - Current
Cashier/cook
Riverside Gas And Grill
03.2019 - 04.2020
Assistant Store Manager
Loves Country Store
04.2016 - 05.2019
Diploma - General Studies
Crescent Public School
08.1990 - 05.2002
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Jessica HopkinsJessica Hopkins
Certified Nursing Assistant at Willow Creek Nursing HomeCertified Nursing Assistant at Willow Creek Nursing Home