Jennifer Allison

• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
• Maintained and crated records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
• Implemented new processes to streamline workflow and improve overall efficiency within the team.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Build and maintain strong, long lasting client relationships.

Operate as the lead point of contact for clients and project managers.

Manage bid requests, process approvals and create sales orders.

Update CRM daily with estimate requests, job approvals, and invoicing.

Maintain expert knowledge on company systems, client portals, and processes.

Identify industry trends and maintain updated information on projects and services.

Maintain calm in a fast paced, high pressure position.

Work with IT developers when the company implements a new system to ensure accunt managers are able to continue moving forward with job requirements.

• Raised my two sons at home until my youngest started kindergarten.