Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Allman

Brandon,FL

Summary

A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. Extremely hands-on and highly known for excellent public relations and marketing coordination with a passion for working with and for people.

Overview

15
15
years of professional experience

Work History

Community Manager

Lakeshore Property Management
02.2023 - Current
  • Handle day-to-day operations in a 426 unit mobile home park.
  • Work with tenants to collect rent, enforce rules, and ensure profitable of the park.
  • Conduct evictions and document all financial transactions and delinquent accounts.
  • Plan and execute promotional activities to drive community engagement and increase retention numbers.
  • Review, approve, and/or deny invoices related to property costs based on budgetary and contractual specifications.
  • Mange personnel by assigning tasks and following up to ensure each assignment has been completed correctly.
  • Inspect property regularly to identify resident violations, property presentation, deficiencies and schedule repairs.
  • Liaison between company and upper management to create yearly budgets and Capex projects.
  • Oversees and responds to potential residents and scheduling tours for high sales and lease percentages.

Leasing Manager

CORTLAND PARTNERS
05.2017 - 10.2022
  • Assisted property manager with all aspects of an (352) unit property,
  • Monitored performance of individual leasing agents and coached on successful strategies and conducted property showings to highlight features, answer questions and redirect concerns to close contracts in order to keep monthly occupancy above level.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed all social media , resident and vendor events.
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies.
  • Followed up on delinquent tenants and coordinated collection procedures.

Cemetery and Marketing Manager

Serenity Meadows Memorial Park
01.2009 - 05.2017
  • Manage Pre-Need Sales Department
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Transformed corporate website and social media platforms to better engage customers and promote sales.
  • Coordinate and host large community events with over 400 people including Memorial Day, Veteran Day and Remembrance Services.
  • Managed and cared for cemetery in all aspects.
  • Maintain all virtual mapping, as well as created new gardens in Cemeview,
  • Prepared weekly payroll.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Brandon High School
Brandon, Fl
05.1990

Skills

SOFT SKILLS:

  • 35 years customer service
  • Excellent communication skills - written and oral
  • Complex problem solving
  • Strong organization
  • Attention to detail

HARD SKILLS:

  • Microsoft Outlook, Word, Excel, PowerPoint, and Teams
  • Yardi, Onesite, and Manage America
  • RealPage, Lead to lease, Funnel, and Back Office
  • Florida Notary

HOBBIES:

  • Family
  • Photography
  • Crafting
  • Kayaking

Timeline

Community Manager

Lakeshore Property Management
02.2023 - Current

Leasing Manager

CORTLAND PARTNERS
05.2017 - 10.2022

Cemetery and Marketing Manager

Serenity Meadows Memorial Park
01.2009 - 05.2017

High School Diploma -

Brandon High School

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Jennifer Allman