Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Alons

Sugar Hill,GA

Summary

Logistics professional with over 13 years of experience in freight brokerage and transportation coordination. Expertise in contract negotiation and problem-solving, contributing to business growth and enhanced client satisfaction. Demonstrated ability to optimize supply chain efficiency and maintain strong vendor relationships, serving as a strategic liaison between customers and service providers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

Watco Logistics (Watco Supply Chain Services)
Duluth, GA
01.2017 - 07.2024
  • Managed and developed client accounts yielding over $2.5M in revenue.
  • Collaborated with vendors to negotiate contracts and streamline procurement activities.
  • Acted as main client liaison for issue resolution and contract negotation.
  • Tracked customer interactions using CRM and TMS systems.
  • Provided training and guidance to new staff on supply chain procedures and best practices.
  • Analyzed customer feedback to identify improvement opportunities.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.

Supply Chain Coordinator

Watco Supply Chain Services (changed Dec 2020)
Duluth, GA
01.2017 - 04.2021
  • Coordinated shipping schedules with carriers to ensure timely deliveries.
  • Assisted in tracking shipments and resolving discrepancies promptly.
  • Analyzed supply chain data to identify trends and improve efficiency.
  • Maintained records of shipments including purchase orders, invoices, packing slips, bills of lading.
  • Prepared forecasts based on past capacity trends and market conditions for planning purposes.
  • Researched new vendors and collaborated with existing vendors regarding pricing models and services offered.
  • Facilitated launch and expansion of new office operations resulting in $6.5M in revenue

Logistics Coordinator

Hill Brothers Logistics, Inc
Duluth, Georgia
11.2013 - 01.2017
  • Identified capacity issues during peak seasons and developed strategies to overcome them effectively.
  • Collaborated with the sales team to generate new business opportunities while maintaining existing customer relationships.
  • Coordinated transportation schedules to optimize delivery times and reduce costs.
  • Facilitated training sessions for new staff on logistics software and procedures.
  • Secured carriers for specialized projects, ensuring high levels of customer satisfaction.

Education

Bachelor of Arts - Business Administration

University of Northern Iowa
Cedar Falls, IA

Skills

  • Logistics coordination
  • Customer relationship management
  • Contract negotiation
  • Vendor selection
  • Problem solving
  • Pricing strategy
  • Contract negotiations
  • Demand forecasting

Certification

  • Lean Six Sigma - Yellow Belt
  • Lean Six Sigma - Green Belt (In Progress)

Timeline

Account Manager

Watco Logistics (Watco Supply Chain Services)
01.2017 - 07.2024

Supply Chain Coordinator

Watco Supply Chain Services (changed Dec 2020)
01.2017 - 04.2021

Logistics Coordinator

Hill Brothers Logistics, Inc
11.2013 - 01.2017

Bachelor of Arts - Business Administration

University of Northern Iowa

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