Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Alvarado

Queens,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Airport Customer Service Agent

Delta Air Lines, Inc
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving
    issues
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Collaborated with team members to achieve high levels of performance in demanding situations.

Ramp Agent

Delta Air Lines, Inc
06.2022 - 12.2024
  • Protected customers' baggage from loss, theft and damage.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Streamlined baggage loading process, ensuring timely departure of flights and
    minimal delavs.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.

Customer Support Trainee

Jetblue
04.2022 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Sales Associate

Target
01.2021 - 05.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
    Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Walmart
07.2020 - 01.2021
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Enhanced customer satisfaction by providing efficient and accurate cash transaction

• Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

Timber Creek High School

Associate of Arts -

Valencia College

Skills

  • Sale expertise
  • Communication skills
  • Multi-tasking strength
  • Customer Relations
  • Flexible schedule

Languages

Spanish
Native or Bilingual

Timeline

Airport Customer Service Agent

Delta Air Lines, Inc
01.2024 - Current

Ramp Agent

Delta Air Lines, Inc
06.2022 - 12.2024

Customer Support Trainee

Jetblue
04.2022 - 05.2022

Sales Associate

Target
01.2021 - 05.2022

Cashier

Walmart
07.2020 - 01.2021

High School Diploma -

Timber Creek High School

Associate of Arts -

Valencia College
Jennifer Alvarado