Jennifer Alvarado
EVERETT,Washington
Summary
Proven track record in customer service and account management, notably at Nationwide Recovery Services. Excelled in time management and problem-solving, securing high customer satisfaction and efficient payment arrangements. Maintained a clean driving record as an Amazon Driver, showcasing dedication to safety and punctuality. Demonstrates a unique blend of interpersonal and logistical skills, enhancing company reputation and operational success.
Overview
12
12
years of professional experience
Work History
Amazon Driver
Hamsk Logistic
10.2023 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Collections Agent
Nationwide Recovery Services
03.2016 - 11.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collector Agent
Receivables Performance Management
02.2015 - 02.2016
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
- Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
- Implemented effective time management strategies to prioritize high-value accounts, maximizing overall revenue collection.
- Leveraged strong communication skills to build rapport with customers, facilitating successful negotiations and payment arrangements.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
Cashier
Dickies BBQ Pit
10.2013 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hair Stylist
Normas Beauty Salon
01.2012 - 09.2013
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Education
High School Diploma -
Mariner High School
Everett, WA06.2009
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Payment Arrangement
- Skip Tracing
- Account Management
- Outbound Calling
- Collections
Languages
Spanish
Full Professional
Timeline
Amazon Driver
Hamsk Logistic
10.2023 - 06.2024
Collections Agent
Nationwide Recovery Services
03.2016 - 11.2022
Collector Agent
Receivables Performance Management
02.2015 - 02.2016
Cashier
Dickies BBQ Pit
10.2013 - 05.2014
Hair Stylist
Normas Beauty Salon
01.2012 - 09.2013
High School Diploma -
Mariner High School