Jennifer Alvarez
San Marcos,TX
Summary
Highly skilled and dedicated professional with extensive experience in healthcare, management, and operations. Proven ability to provide exceptional patient care, lead teams, and enhance operational efficiency across diverse roles. Strong communication skills and a commitment to maintaining high standards of service. Eager to contribute my diverse skill set and experience to a role that values dedication and impactful performance.
Overview
18
18
years of professional experience
Work History
Medication Technician
Orchard Park of Kyle
04.2024 - Current
- Administer medications according to physician orders and facility policies, ensuring accurate dosages and timing.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Communicate with pharmacy and healthcare providers to coordinate medication refills and updates.
- Prepare and update patient records with medication administration details and changes in treatment plans.
- Participate in facility meetings and training sessions to stay current with best practices and policy changes.
Document Quality Control
Internal Revenue Service
06.2021 - 04.2024
- Enter data into inventory tracking systems with high accuracy, ensuring data integrity and completeness.
- Process and fulfill requests for various IRS products, including transcripts and tax returns, in a timely manner.
- Sort, batch, and group documents according to specific business rules and audit requirements.
- Prepare documents for digital scanning, ensuring proper alignment and quality for electronic records.
- Generate and prepare reports on document inventory and processing metrics for management review.
Fraud Investigator
TaskUs
10.2019 - 06.2021
- Conduct thorough investigations into suspected fraudulent activities using advanced data analysis techniques.
- Collect and review documentation from customers and internal sources to verify the legitimacy of transactions.
- Develop and implement corrective actions to address and resolve identified fraudulent activities.
- Prepare detailed reports outlining findings, conclusions, and recommendations for further action.
- Collaborate with other departments to address complex fraud cases and ensure comprehensive resolution.
- Maintain strict confidentiality of sensitive information throughout the investigation process.
Dispatcher
Fidelis Elite Systems
06.2018 - 10.2019
- Efficiently schedule and dispatch field service technicians and customer relations associates based on service requests.
- Update and maintain accurate customer files and appointment schedules within the company CRM system.
- Act as a primary contact point for customers, resolving scheduling issues and addressing service concerns.
- Coordinate communication between sales teams, field service technicians, and customers to ensure timely service delivery.
- Manage and prioritize high-volume appointment schedules to optimize operational efficiency.
- Assist with troubleshooting and route planning to facilitate timely and accurate service completion.
Assistant Manager
Sally's Beauty Supply
09.2013 - 06.2018
- Supervised daily operations, including staff scheduling, inventory management, and sales floor organization.
- Implemented merchandising strategies and ensured adherence to brand standards and promotional guidelines.
- Acted as the main point of contact for resolving customer complaints and ensuring a high level of customer satisfaction.
- Trained and mentored new associates, providing ongoing feedback and support to enhance team performance.
- Analyzed sales data and store trends to forecast customer demands and adjust inventory and staffing levels accordingly.
- Conducted regular store audits to ensure compliance with company policies and health and safety regulations.
Certified Nursing Assistant
Hays Nursing and Rehab
04.2006 - 02.2016
- Assisted patients with daily living activities, including personal hygiene, mobility, and feeding, ensuring comfort and dignity.
- Monitored and recorded vital signs, such as blood pressure and temperature, and reported any significant changes to the nursing staff.
- Maintained a clean and safe environment by regularly sanitizing patient areas and medical equipment.
- Assisted with patient transfers between beds and wheelchairs, employing proper techniques to prevent injuries.
- Communicated effectively with patients, families, and healthcare team members to address concerns and provide updates on patient status.
- Participated in ongoing training and professional development to stay current with healthcare practices and procedures
Education
High School Diploma -
San Marcos High School
San Marcos, TX05.2005
Skills
- Patient Care and Support: Proficient in delivering compassionate care and support to patients, ensuring their physical and emotional needs are met with empathy and professionalism
- Team Leadership and Management: Experienced in leading teams, managing workflow, and motivating staff to achieve organizational goals Skilled in delegating tasks, providing feedback, and fostering a collaborative work environment
- Data Analysis and Fraud Investigation: Adept at analyzing complex data sets to identify trends, anomalies, and potential fraud Utilizes analytical tools and techniques to ensure data integrity and support investigative processes
- Inventory and Document Management: Competent in overseeing inventory systems and managing documentation Ensures accurate record-keeping, effective tracking of supplies, and streamlined administrative processes
- Strong Organizational and Multitasking Abilities: Excellent at prioritizing tasks, managing multiple responsibilities simultaneously, and maintaining high standards of accuracy and efficiency in a dynamic work environment
- Customer Service and Conflict Resolution: Skilled in providing exceptional customer service and resolving conflicts with tact and professionalism Focused on addressing concerns promptly and effectively to enhance customer satisfaction
- Microsoft Office Suite and Adobe: Proficient in using Microsoft Teams, Outlook, and Word for communication and documentation Experienced with Adobe tools for creating and editing professional documents and presentations
Timeline
Medication Technician
Orchard Park of Kyle
04.2024 - Current
Document Quality Control
Internal Revenue Service
06.2021 - 04.2024
Fraud Investigator
TaskUs
10.2019 - 06.2021
Dispatcher
Fidelis Elite Systems
06.2018 - 10.2019
Assistant Manager
Sally's Beauty Supply
09.2013 - 06.2018
Certified Nursing Assistant
Hays Nursing and Rehab
04.2006 - 02.2016
High School Diploma -
San Marcos High School
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