Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Alvarez

Wylie,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Counter Server

Velvet Taco
01.2025 - Current
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Processed cash, debit and credit card payments.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
  • Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.

Cashier

Cowboy Chicken
09.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.

Store Associate

Finish Line
03.2024 - 09.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Promoted store loyalty program to customers, significantly increasing membership enrollment.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Hostess Trainer

Texas Roadhouse
07.2023 - 08.2023
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.

Hostess Trainer

Pangea Resturant and Bar
11.2022 - 06.2023
  • Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
  • Streamlined training process for new hostesses, reducing onboarding time significantly.
  • Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
  • Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
  • Increased table turnover rate with efficient management of waiting list and timely followups.
  • Coordinated special events and private parties, ensuring impeccable service from start to finish.

Cashier

Taco Casa
04.2021 - 11.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Redeemed coupons to discount purchases.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Education

High School Diploma -

Sachse High School
Sachse, TX
06-2024

Skills

  • Team player
  • Effective communication
  • Excellent work ethic
  • Cleaning and sanitization
  • Customer focused
  • Customer service
  • Quick learner
  • Cleaning and organization
  • Efficient multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Counter Server

Velvet Taco
01.2025 - Current

Cashier

Cowboy Chicken
09.2024 - 01.2025

Store Associate

Finish Line
03.2024 - 09.2024

Hostess Trainer

Texas Roadhouse
07.2023 - 08.2023

Hostess Trainer

Pangea Resturant and Bar
11.2022 - 06.2023

Cashier

Taco Casa
04.2021 - 11.2022

High School Diploma -

Sachse High School

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Jennifer Alvarez