Jennifer Amante
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Freelance Interpreter
Self-employed
05.2022 - Current
- Provided in-person interpretations for 130 clients monthly during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Use knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Prove successful working within tight deadlines in fast-paced environments.
- Learn and adapt quickly to new technology and software applications.
- Self-motivated, strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Certified Medical Interpreter/Administrative Assistant
AMN Healthcare
07.2014 - 02.2022
- Interpreted over 40,000 VRI calls for patient and provider by providing channel of effective communication.
- Assisted with hospital admissions and paperwork
- 8 years of interpreting over VRI, phone and in person.
- Followed ethical codes to protect confidentiality of patient medical information.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Maintained message content, tone and emotion as closely as possible.
- Interpreted conversations consecutively to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Faxing, coping and scanning paperwork.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Maintained office supplies inventory by checking stock and ordering new supplies
Bank Teller
North Cascade National Bank
05.2008 - 01.2009
- Received payments and answered billing questions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Turned in excess cash to maintain drawer security.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Nursing
Wenatchee Valley College
Wenatchee, WA2015
High School Diploma -
Upper Columbia Academy
Spangle, WA05.2004
Skills
- DSHS Certified
- 8 year of VRI Experience
- 10 Years in-Person Interpreting
- Medical interpreting
- Social Services Interpreting
- Legal Interpreting
- Industry-Specific Knowledge
- Business Liecence
Certification
- Certified DSHS Interpreter, 09/15/2023
- Certified DSHS Interpreter, 09/15/2019
- Certified Medical Interpreter, 09/19/2017
Timeline
Freelance Interpreter
Self-employed
05.2022 - Current
Certified Medical Interpreter/Administrative Assistant
AMN Healthcare
07.2014 - 02.2022
Bank Teller
North Cascade National Bank
05.2008 - 01.2009
Associate of Arts - Nursing
Wenatchee Valley College
High School Diploma -
Upper Columbia Academy