Jennifer Amaya
Houston,Texas
Summary
With over 6 years of experience, committed to delivering exceptional service and unmatched support. Deep understanding of customer service best practices and skilled at exploring solutions to effectively address customer needs. Proficient in utilizing strategies to provide the highest level of service possible. Polite and professional Receptionist successfully applying strong communication and problem resolution skills to each customer issue. Consistently surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Glass Installer
MTY Glass Specialist
09.2024 - Current
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Documented all service records and customer information to foster accuracy.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
RMWBH Law
04.2024 - 09.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
Team Leader
Walmart
11.2021 - 02.2024
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Created and managed project plans, timelines and budgets.
Receptionist Assistant
Andy Auto Body Shop
02.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed multi-line telephone system and greeted claimants during office visits.
Restaurant Hostess
Chili's
05.2015 - 08.2016
- Cleaned and organized menus to increase sanitation and availability
- Answered phone calls and provided information on menu items, specials, and operating hours
- Anticipated guest needs for personalized and seamless service
- Delivered outstanding service by personally escorting guests to tables and booths.
Education
Bachelor of Arts -
Full Sail University
05.2022
High School Diploma -
Nebrask Senior Highschool
Grand Island, NE04.2019
Skills
- Customer care service
- Clerical Support
- Call Management
- Familiarity with productivity software such as Microsoft Office
- Proficiency in operating systems
- Internet and email proficiency
- Understanding of computer security and privacy
Certification
Certified Nursing Assistant, Nebraska Senior Highschool, Nebraska
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft Office Suite
Google Workspace
Note-Taking Software
Adobe
Microsoft Teams
Zoom
Timeline
Glass Installer
MTY Glass Specialist
09.2024 - Current
Receptionist
RMWBH Law
04.2024 - 09.2024
Team Leader
Walmart
11.2021 - 02.2024
Receptionist Assistant
Andy Auto Body Shop
02.2021 - 03.2022
Restaurant Hostess
Chili's
05.2015 - 08.2016
Bachelor of Arts -
Full Sail University
High School Diploma -
Nebrask Senior Highschool
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