Jennifer Ambriz
117 Baron Pl. Grand Prairie,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Infinera
Richardson, TX
11.2021 - 09.2024
- Delivered customer support across various channels such as phone, chat, and email.
- Conducted detailed research with available resources to resolve customer queries.
- Successfully collaborated with vendors in resolving intricate problems and customer inquiries.
- Developed thorough summaries of customer inquiries and complaints, highlighting key trends.
- Achieved fast turnaround times for resolving customer service queries.
- Oversaw customer feedback, successfully maintaining high levels of satisfaction
Elderly Caregiver
Residential Care Home
Grand Prairie, TX
01.2020 - 10.2021
- Monitored vital signs and reported changes to medical team.
- Transported clients to doctor appointments or other necessary outings.
- Communicated effectively with family members on progress of client's health condition.
- Responded quickly in emergency situations in a calm manner.
Customer Service Representative
CO-OP
Irving, TX
10.2019 - 01.2020
- Incorporated effective communication skills to address and defuse client concerns, ensuring a positive interaction experience.
- Utilized approved scripts to improve the management of challenging customer interactions on the phone.
- Verified accuracy of member account information and balances.
- Maintained high level of customer account confidentiality
- Adhered to all applicable laws, regulations and policies governing financial institution operations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Help Desk Agent
ACE Cash Express corporate
Las Colinas, TX
08.2018 - 07.2019
- Processed and fulfilled customer requests for creating user accounts, passwords, email addresses, and related services.
- Achieved customer satisfaction by efficiently resolving help desk queries and fulfilling requests.
- Pinpointed root causes of complaints and provided insight to develop viable solutions.
- Monitored escalations to track progress towards resolution.
- Demonstrated patience and professionalism while conducting follow-up calls with customers, resulting in high levels of customer retention.
- Maintained a high level of quality assurance throughout the escalation process.
Lead Dispatcher
Freight Distribution
Grand Prairie, TX
08.2017 - 02.2018
- Ensured optimal performance and safety compliance by adhering to industry standards and company policies.
- Developed and implemented strategies for efficient dispatching of drivers and vehicles in response to customer demands.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Actively maintained up-to-date knowledge of applicable state and federal laws and regulations.
- Managed invoice processing to consistently maintain accuracy of billing information.
- Offered operational support, mentoring, and supervision to subordinate staff members.
Technical Support Representative
Motorola Help Support
Waco, TX
03.2017 - 08.2017
- Delivered exceptional customer service while troubleshooting and resolving technical issues.
- Evaluated current product and service offerings for opportunities to enhance their performance.
- Created comprehensive system documentation including user manuals, FAQs, and troubleshooting guides.
- Provided guidance and escalation for advanced support on customer service issues handled.
- Delivered comprehensive technical support in various forms of communication effectively.
Customer Service Representative
TitleMax Title Loans
Irving, TX
07.2015 - 01.2017
- Coordinated paperwork and database maintenance to enhance efficiency in administrative operations.
- Delivered excellent customer service by promptly responding to incoming calls and emails, resolving issues related to product and service transactions.
- Handled challenging situations with poise and skill, diffusing tension to achieve positive outcomes.
- Ensured high standard of customer satisfaction by handling all their complaints in a calm and composed manner.
- Demonstrated expertise in managing diverse state-specific DMV title regulations and consistently processing accurate paperwork.
- Processed and updated title files while enforcing security protocols.
Nursing Assistant
Avalon Memory Care
Arlington, TX
10.2013 - 07.2015
- Aided in providing patient care by assisting nurses and physicians in tasks such as bathing, dressing, transfers to beds and wheelchairs, and recording vital signs.
- Accurately documented daily activities and changes in conditions or treatments to maintain accurate patient records.
- Performed diligent patient condition evaluations regularly, ensuring timely communication of all observations to concerned personnel.
- Prioritized communication between nursing staff and patients by promptly answering call signals
- Demonstrated skills in wound care assistance to help nursing staff tend to a broad range of wounds such as pressure ulcers, bed sores and post-surgical incisions.
Shipping and Receiving Clerk
Endzone Athletics
Grand Prairie, TX
10.2010 - 08.2013
- Prepared and reviewed invoices to guarantee precision for customers
- Received and verified incoming shipments against purchase orders for both quantity and quality.
- Utilized computer systems to gather information pertinent to shipping activities.
- Expertly assisted in the logistical handling of diverse types of products involving lifting, carrying, and transporting of goods to minimize damage.
- Acquired essential documents to expedite shipments and aid in movement operations.
- Directing warehouse team in tasks such as merchandise stocking, order pulling, and load setup.
Education
High School Diploma -
New Beginning Christian Academy
Arlington, TXSkills
- Microsoft Excel
- Multi-Task Management
- Microsoft Outlook
- Active Listening
- Spanish Speaker
- Issue Escalation
- Call Control
- Outstanding communication skills
Timeline
Customer Service Representative
Infinera
11.2021 - 09.2024
Elderly Caregiver
Residential Care Home
01.2020 - 10.2021
Customer Service Representative
CO-OP
10.2019 - 01.2020
Help Desk Agent
ACE Cash Express corporate
08.2018 - 07.2019
Lead Dispatcher
Freight Distribution
08.2017 - 02.2018
Technical Support Representative
Motorola Help Support
03.2017 - 08.2017
Customer Service Representative
TitleMax Title Loans
07.2015 - 01.2017
Nursing Assistant
Avalon Memory Care
10.2013 - 07.2015
Shipping and Receiving Clerk
Endzone Athletics
10.2010 - 08.2013
High School Diploma -
New Beginning Christian Academy
Similar Profiles
Stephanie TremblayStephanie Tremblay
Senior Director Hardware Design at InfineraSenior Director Hardware Design at Infinera
Vinay NavinchandraVinay Navinchandra
Customer Services Specialist , TAC at InfineraCustomer Services Specialist , TAC at Infinera
Shella AverillaShella Averilla
Project Manager – Service Assurance, Fulfillment & Enablement – EMEA Services at INFINERAProject Manager – Service Assurance, Fulfillment & Enablement – EMEA Services at INFINERA