JENNIFER AMILLANO ORTEGA
Bakersfield,CA
Summary
Security Officer with 4 years of experience in enforcing safety protocols and managing security operations. Demonstrated expertise in delivering high-quality customer service in various environments. Committed to ongoing professional development and skill enhancement in the security sector. Additional experience includes roles in housekeeping, office reception, fast food, and insurance sales.
Overview
8
8
years of professional experience
Work History
Housekeeper
Eisenhower Medical Center
Palm Desert, CA
01.2025 - 04.2025
- Maintain cleanliness and safety across all hospital areas according to established quality standards and regulation.
- Changed bed linens and towels, tidied up rooms.
- Followed safety procedures when handling hazardous materials.
- Responded to requests from health care providers regarding housekeeping needs.
- Provided excellent customer service when interacting with patients or visitors.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Stocked shelves with supplies such as toilet paper and soap.
- Sanitized surfaces using chemical cleaners to prevent spread of germs.
- Emptied trash cans and replaced liners.
- Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
Administrative Assistant
Screen Mobile
Palm Desert, CA
11.2024 - 01.2025
- Answering multiple phone lines.
- Utilize operating system for scheduling, Invoicing and processing payments.
- Communicating with customers clearly and effectively.
- Collecting payments and payment information from customers for work performed.
- Performed other duties as needed.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Security Guard/ Dispatch
Securitas
12.2023 - 09.2024
- Monitor and authorize entrances and exits, guard against theft and maintain security of premises.
- The Springs Country club guardhouse & dispatch answering telephone calls for entry passes or concerns.
- Contacting the appropriate personnel to address problems or concerns.
- Conducting welfare checks on elderly clients.
- Vehicle patrols of the property.
- Daily activity report writing and incident reports for HOA to be advised of all activity occurring.
- Assisted in maintaining a secure environment for customers, employees, and visitors while on duty.
- Prepared detailed reports after each incident or shift completed.
- Enforced rules and regulations regarding safety protocols within the facility.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
- Checked identification cards of all personnel entering or leaving the premises.
Security Guard
Metropolitan K9 Security
11.2023 - 12.2023
- Monitor and authorize entrances and exits.
- Guard against theft and maintain security of premises in grocery stores, construction sites, and various kinds of events.
- Daily activity report writing for company as well as clients.
Security Guard
Allied Universal Security
04.2020 - 08.2023
- Monitor and authorize entrances and exits, guard against theft and maintain security of premises.
- PGA West Country club guardhouse & dispatch answering telephone calls for entry passes or concerns.
- Contacting the appropriate personnel to address problems or concerns.
- Conducting welfare checks on elderly clients.
- Vehicle patrols of the property.
- Daily activity report writing and incident reports for HOA to be advised of all activity occurring.
Insurance Sales
Veronica's Insurance
Indio, CA
02.2022 - 05.2022
- Sale new insurance policies, upgrade existing policies and explain to customers their coverage.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Scheduled meetings with prospective clients to discuss available products and services.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Offer coverage according to their budget always keeping great customer service.
- Payment reminder calls.
Cashier
Taco Bell Restaurant
Indio, CA
09.2019 - 04.2020
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Operated cash registers, credit card machines and other related equipment accurately.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Greeted customers and provided friendly customer service.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Maintained cleanliness of work area throughout shift.
Cashier Team Lead
Kentucky Fried Chicken
Indio, CA
05.2017 - 09.2019
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Greeted customers, took orders, and provided product information.
- Verified that orders were accurate and complete before delivering them to customers.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Maintained cleanliness of work area throughout shift.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
Education
HIGHSCHOOL DIPLOMA -
COACHELLA ADULT SCHOOL
03.2024
Skills
- Bilingual; English/Spanish
- Customer Service
- Computer Skills
- Reliable
- Report Writing
- Dispatch Experience
- Cleaning procedures
- Chemical safety
- Customer service
- Report writing
- Problem solving
- Schedule management
- Payment processing
- Data entry
- Scheduling
- Communication skills
- Surveillance monitoring
- Patient room cleaning
- Linen handling
- Restroom sanitation
- Infection control
- Cleaning and sanitizing
Languages
English
Professional
Spanish
Professional
Timeline
Housekeeper
Eisenhower Medical Center
01.2025 - 04.2025
Administrative Assistant
Screen Mobile
11.2024 - 01.2025
Security Guard/ Dispatch
Securitas
12.2023 - 09.2024
Security Guard
Metropolitan K9 Security
11.2023 - 12.2023
Insurance Sales
Veronica's Insurance
02.2022 - 05.2022
Security Guard
Allied Universal Security
04.2020 - 08.2023
Cashier
Taco Bell Restaurant
09.2019 - 04.2020
Cashier Team Lead
Kentucky Fried Chicken
05.2017 - 09.2019
HIGHSCHOOL DIPLOMA -
COACHELLA ADULT SCHOOL
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