Summary
Overview
Work History
Skills
INTERNSHIP- WALT DISNEY
Timeline
Generic

Jennifer Amiss

Cape Coral,FL

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

19
19
years of professional experience

Work History

Store Manager

Victoria Secret & PINK
08.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Dick's Sporting Goods, Inc
04.2016 - 06.2024
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Senior Operations Manager

Cabela's
01.2013 - 04.2016
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
  • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.

General Manager

Centennial Country Club
08.2006 - 12.2012
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Planned, organized and executed member related events, golf leagues/tournaments, entertainment and outside golf events/banquets
  • Membership advertising/marketing and membership management

Customer Service Representative

Spring Hill Suites by Marriott
08.2006 - 05.2008

Skills

  • Staff Management
  • Loss Prevention Procedures
  • Change Management
  • Sound Judgment
  • Opening and closing procedures
  • Organizational Structuring
  • Employee Terminations
  • Root Cause Analysis
  • Delegating Work
  • Operations
  • Financial operations management
  • Marketing Strategies
  • Database Maintenance

INTERNSHIP- WALT DISNEY

COLLEGE INTERSHIP PROGRAM FOR WALT DISNEY COMPANY.  TRAINED IN RETAIL, FOOD/BEVERAGE AND ATTRACTIONS MANAGEMENT

Timeline

Store Manager

Victoria Secret & PINK
08.2024 - Current

Store Manager

Dick's Sporting Goods, Inc
04.2016 - 06.2024

Senior Operations Manager

Cabela's
01.2013 - 04.2016

General Manager

Centennial Country Club
08.2006 - 12.2012

Customer Service Representative

Spring Hill Suites by Marriott
08.2006 - 05.2008

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Jennifer Amiss