Jennifer Anderson
PETALUMA,CA
Summary
Customer service professional with over 20 years experience in working with people with a variety of financial situations, ages, and circumstances. Motivated learner, self-starter and collaborative. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Expertise with phone skills that help avoid call escalations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CLUB MANAGER
BENOVIA WINERY
09.2020 - 07.2022
- Successful club runs generating growth of $100K from previous seasons
- Created and maintained relationships with members, customers, and vendors
- Utilized Microsoft Excel, Word, Adobe, Canva, Outlook, Monday.com, Cellar Pass, Commerce7, and TOK in daily work to support club management, tracking, events, DTC, and shipping
- Maintained COLA for new-release wines
- Worked with team to ensure customers were greeted and served professionally and timely in person, via email, and phone calls.
- Planned, organized, and coordinated special events for club members, the public and industry professionals
MINISTER OF CHILDREN AND YOUTH,
DESERT MISSION ANGLICAN
01.2006 - 01.2021
- Administrative duties and education for all youth ages 0-18
- In addition to writing curricula for children and parents in many areas, responsible for maintaining safety standards and establishing SOPs for volunteers and staff
- Microsoft PowerPoint, Excel, Word, and Google Docs were necessary for communication, teaching, and organization.
- Recruited and trained volunteers and staff in care of children and facility procedures.
TREASURER
TESSERACT SCHOOL PTO
01.2010 - 01.2015
- Reconciled monthly statements, invoices, and expense accounts, keeping records accurate, and current.
- Prepared and presented financial reports to inform board of directors and families
- Planned and managed $50k annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
Education
Associate of Arts - Education
Maricopa Community Colleges - Phoenix College
Phoenix, AZCertificate - Active Listening
Pastoral Care And Associates
Phoenix, AZSkills
- Financial Reporting
- Driving Revenue
- Customer Needs Assessments
- Shipment Preparation
- Inventory Accuracy
- Customer Inquiries
Certification
Food Handlers Card
Responsible Beverage Service Certificate
Deacon- Anglican Church in North America
Timeline
CLUB MANAGER
BENOVIA WINERY
09.2020 - 07.2022
TREASURER
TESSERACT SCHOOL PTO
01.2010 - 01.2015
MINISTER OF CHILDREN AND YOUTH,
DESERT MISSION ANGLICAN
01.2006 - 01.2021
Associate of Arts - Education
Maricopa Community Colleges - Phoenix College
Certificate - Active Listening
Pastoral Care And Associates