Jennifer Anderson
Keller,TX
Summary
Results-driven Operational Risk Manager with significant experience in risk mitigation, regulatory compliance, and process improvement. Possess strong leadership skills, adept at team management and cross-functional collaboration. Notable for effectively minimizing operational risks, improving workflow efficiencies, fostering a culture of accountability, and driving strategic decision-making processes
Overview
16
16
years of professional experience
Work History
Operational Risk Manager
Ally Bank
Lewisville, TX
05.2022 - Current
- Work closely with business coordinators to maintain current risk assessments to track and monitor risks across the organization.
- Acquired risk-related data from external and internal resources.
- Conducted investigations and took appropriate actions to resolve concerns.
- Monitored operational activities to identify areas of potential risk exposure.
- Collaborated with business units to ensure that adequate controls are established across all operations.
- Monitored risk assessments and assessed validity using industry-specific methods.
- Documented and reported on key risks and recommended mitigation strategies.
- Monitored and credibly challenged first-line business units that conducted potentially risky operations and scrutinized risk decisions made.
- Worked closely with other teams such as legal, compliance, finance, IT security, on matters pertaining to Operational Risk Management.
Operations Manager- Accounting/Support Services/Vendor Management
Ally Bank
09.2017 - 05.2022
- Provide leadership to multiple teams and vendors through performance management, coaching, recognition, recruitment, and development
- Increase efficiency by evaluating team performance, reorganization, training and clearly defining roles, focus and responsibilities for all support teams
- Provide support for self-identified issues, complaints review, audit/compliance review for vendor management partners, monetary transactions
- Work as a liaison to provide support for Supply Chain with contract renewals/reviews (FICO - Placements Plus)
- Collaborate with multiple lines of business within the organization to identify, support, and align with business and corporate initiatives.
- Manage and ensure proper functioning of all compliance controls and/or audits
Senior Business Analyst- Litigation Support
Ally Bank
11.2014 - 09.2017
- Responsibilities include current vendor partnerships, risk management, compliance and performance activities: oversee selection of onboarding new states/firms, management, measurement, and review of vendors to ensure quality service at lowest cost: FICO, Provana, Legal Suppliers, Credit Control, Auto ID, Outside Collection Agencies
- Increased efficiency by evaluating team performance, reorganization, training and clearly defining roles and responsibilities: Affidavits approved in 49 states vs 28 states, travel cost savings by trial analysis quarter over quarter
- Assist in statement of work and contract implementation and negotiations for new and existing vendors
- Manage multiple teams who provide full operational support to numerous business partners and vendors, such as legal staff, outside collection agencies, attorneys retained by customers, legal suppliers for both deficiency and Skip accounts, customer call group assisting collections and accounting matters
- Managed and maintained multiple compliance logs
- Manage witness appearances when trials requested by legal supplier
- Oversee financial analysis of legal costs to manage monthly finance budget
- Manage and ensure proper functioning of all compliance controls and/or audits
Process Support Lead Analyst/Systems Analyst
Ally Bank
01.2013 - 10.2014
- Conducted research and provided analysis, solutions, and recommendations to reoccurring and/or unusual complications
- Collaborated with various departments throughout the organization to support corporate initiatives and identify business improvements
- Led and managed support staff to provide customer service by completing projects efficiently and effectively enhancing organization processes
- Provided performance feedback and coaching with staff on a regular basis
- Managed and ensured proper functioning of all compliance controls
- Gather business and system requirements, writing and execution of test cases, and participation in training/implementation of the replacement of collection systems with new SHAW product
- Support business partners and other value streams in process and policy improvements to stay within compliance
Operations Compliance Analyst
Ally Bank
12.2011 - 12.2012
- Conduct reviews of operational processes, policies, and procedures to ensure proper implementation and documentation
- Ensure compliance with governmental regulations and ordinances
- Improve efficiency, productivity and develop policies and procedures across the department
- Compile monthly compliance reporting to distribute to management
- Analyze results to identify process improvements
- Managed and maintained multiple compliance reports
Collection Team Lead
Ally Bank
08.2008 - 11.2011
- Lead and develop a team of 14 collectors responsible for monies due on terminated lease vehicle accounts while minimizing loss
- Responsible for identifying process improvements within the department
- Roles include hiring, coaching, monitoring and fostering team excellence
- Handle escalated calls and issues
- Vendor Manager for Sykes, collection efforts in Manila, Philippines
Education
Master of Business - Strategic Leadership
Amberton University
01.2007
Bachelor of Arts - Psychology
University of Texas at Dallas
01.2000
Skills
- Attention to Detail
- Team Leadership
- Improving Efficiency
- Microsoft Office Suite
- Effective Communication
- Risk reporting
- Internal controls
- Operational risk management
- Risk mitigation
- Enterprise risk management
Affiliations
- Leader within Risk Engagement team responsible for recognition and culture
- Member of employee resource groups to enhance my knowledge of Ally culture (women's group, veterans, etc.)
- Formal Mentor to employees
Accomplishments
- Recevied an I am an Ally award 2024
Timeline
Operational Risk Manager
Ally Bank
05.2022 - Current
Operations Manager- Accounting/Support Services/Vendor Management
Ally Bank
09.2017 - 05.2022
Senior Business Analyst- Litigation Support
Ally Bank
11.2014 - 09.2017
Process Support Lead Analyst/Systems Analyst
Ally Bank
01.2013 - 10.2014
Operations Compliance Analyst
Ally Bank
12.2011 - 12.2012
Collection Team Lead
Ally Bank
08.2008 - 11.2011
Master of Business - Strategic Leadership
Amberton University
Bachelor of Arts - Psychology
University of Texas at Dallas
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