Jennifer Andre
Miami Gardens
Summary
Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Fine mathematical skills and ability to handle all front office operations. Skilled food service team member with solid crew member background in food/beverage settings. Well-organized and efficient with passion for customer satisfaction. Skilled multitasker calm in handling simultaneous orders in fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
12.2019 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Developed and actualized customer service initiatives to decrease wait times.
Optometry Technician
For Eyes Optical
08.2021 - 05.2023
- Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
- Maintained and updated electronic patient files, complying with confidentiality regulations.
- Trained first-time contact wearers on insertion and removal of lenses.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Crew Member/Cashier
Chipotle Mexican Grill
02.2019 - 10.2019
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Operated as full-service food provider in a fast-food establishment by taking orders, preparing meals and collecting payments.
- Performed shift change tasks each day to keep store efficient and neat.
- Processed payments and counted change to complete transactions.
- Took food orders from patients and families, and explained offerings.
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas.
Receptionist/Office Assistant
Dr. Michael Krop Senior High
08.2018 - 05.2019
- Operated multi-line telephone system to independently handle over 20 calls each day.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy parents and students.
- Welcomed all individuals with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Filed important attendance documents
Back Of The House Crew Member
Hard Rock Stadium
08.2018 - 12.2018
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
- Operated as full-service food provider in a fast-paced establishment by taking orders, preparing meals and collecting payments.
- Performed shift change tasks each day to keep store efficient and neat.
- Collaborated with team members to meet all food service needs for over 100 customers per day.
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Education
Broward College
Fort Lauderdale, FL2021
High School Diploma - undefined
Dr. Michael M. Krop Senior High School
Miami, FL2019
Skills
- Cash handling
- Organization and planning
- Time management
- Public speaking
- Skill development
- Recordkeeping and reporting
- Customer service
- Hard working
- driven, determined
- listener
- energetic/ positive attitude
Accomplishments
- Proficient in Microsoft/ Mac settings
- Honor Roll student through middle and High school as well as College
Timeline
Optometry Technician
For Eyes Optical
08.2021 - 05.2023
Customer Service Associate
Walgreens
12.2019 - Current
Crew Member/Cashier
Chipotle Mexican Grill
02.2019 - 10.2019
Receptionist/Office Assistant
Dr. Michael Krop Senior High
08.2018 - 05.2019
Back Of The House Crew Member
Hard Rock Stadium
08.2018 - 12.2018
Broward College
High School Diploma - undefined
Dr. Michael M. Krop Senior High School