Jennifer Andresen
Granbury
Summary
Accomplished professional providing library patrons with outstanding customer service. Skilled in managing library resources, cataloging materials and organizing library records. Considered valuable and detail-oriented team player.
Overview
7
7
years of professional experience
Work History
Circulation Desk Worker
Southern Methodist University Libraries
08.2019 - 02.2024
- Addressed patron inquiries regarding account information, library policies, and general questions in a courteous manner.
- Assisted patrons with locating resources within the library, increasing their overall satisfaction with the services provided.
- Served as an ambassador for the library while interacting with diverse groups of visitors daily, reflecting positively upon our institution''s image within the community.
- Utilized library management software effectively to manage patron accounts and track circulation statistics accurately.
- Contributed to a welcoming atmosphere by maintaining a clean and orderly workspace at the circulation desk area.
- Managed overdue accounts by sending timely notifications and resolving issues related to fines and fees.
- Assisted in maintaining an organized library collection through accurate shelving and inventory management practices.
Library Reference Desk Assistant
Fort Smith Public Library
08.2018 - 08.2019
- Participated in collection development activities, contributing to a well-rounded selection of materials for patron use.
- Conducted instructional sessions on database navigation and research techniques, empowering users to effectively utilize library resources.
- Kept current with professional literature and technologies relevant to the field through regular attendance at conferences and webinars, ensuring up-to-date knowledge for assisting patrons.
- Improved patron satisfaction by providing timely and accurate reference assistance.
- Fielded inquiries from patrons in person, over the phone, and through email, ensuring comprehensive support for all requests.
- Enhanced library-user experience with excellent customer service at the reference desk.
Customer Service Cashier
Books-A-Million
08.2017 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Arts - English Language And Literature
Tarleton State University
Stephenville, TX05.2007
Skills
- Patience and Empathy
- Event planning support
- Customer Relationship Building
- Shelving Accuracy
- Workplace safety awareness
- Policy Adherence
- Training and mentoring
- Disability Awareness
- Cataloging Expertise
- First aid and CPR knowledge
Timeline
Circulation Desk Worker
Southern Methodist University Libraries
08.2019 - 02.2024
Library Reference Desk Assistant
Fort Smith Public Library
08.2018 - 08.2019
Customer Service Cashier
Books-A-Million
08.2017 - 08.2018
Bachelor of Arts - English Language And Literature
Tarleton State University
Similar Profiles
Noah BradaNoah Brada
Exam Proctor at Southern Methodist UniversityExam Proctor at Southern Methodist University
TERESA BRENTEGANITERESA BRENTEGANI
Italian Senior Lecturer at Southern Methodist UniversityItalian Senior Lecturer at Southern Methodist University
Torin McClaveTorin McClave
Film Crew Member at Southern Methodist University FootballFilm Crew Member at Southern Methodist University Football