Summary
Overview
Quote
Skills
Certification
Accomplishments
Software
Affiliations
Interests
Work Preference
Work History
Education
TruckDriver
Jennifer Andrews

Jennifer Andrews

Instructional Design
Colleyville,TX

Summary

Industrious Instructional Designer with demonstrated success in utilizing innovative training techniques to increase workforce efficiency. Skilled in training program creation and implementation illustrated over 20 years of industry success. Focused Project Manager adept at planning, directing and maintaining training and continuous improvement operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards.

Overview

27
27
years of professional experience
2
2

Certifications

Quote

“Failure isn’t fatal, but failure to change might be.”
John Wooden

Skills

  • ATD E-Learning Certification
  • Lean Six Sigma Yellow Belt Certified
  • Lean Six Sigma Green Belt in progress
  • ABO certification
  • ABO Speaker Approval in process

Certification

  • eLearning Certification - March 2024 ATD
  • ABO Certified

Accomplishments

  • 3Successfully addressed the lack of effective product training by creating interactive eLearning for VSP Optics product training, designed to be Eye Care Professional and Optical Business Consultant facing, thereby enhancing the quality of our training programs.
  • Managed the project to document and resolve inefficiency within the preproduction department by applying Lean principles, which led to a 22% increase in speed and accuracy.
  • Collaborated with a team of 3 to develop over 22 optical eLearning, increasing training participation by 30%.
  • Achieved establishing an annual training program with 98% completion by creating interactive eLearning with accuracy and efficiency.

Software

Articulate 360

TechSmith Camtasia

TechSmith SnagIt

Microsoft Suite

Miro

Affiliations

  • Association for Training Development
  • Training Magazine Network
  • American Board of Opticianry

Interests

Family

Volunteering/Church

Cycling

Reading

Nutrition

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balancePersonal development programsCareer advancement

Work History

Training and Instructional Designer

VSPOne
01.2019 - Current
  • Enhanced e-learning experience by designing interactive and engaging instructional materials that includes but not limited to VSP Optics Proprietary brands Unity, TechShield, Sunsync, and lab operations.
  • Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
  • Managed multiple projects simultaneously while maintaining high-quality deliverables.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.

Continuous Improvement Leader

VSPOne
08.2014 - 12.2019
  • Successfully managed multiple projects in Dallas, Ft. Lauderdale, Tampa Bay, and Columbus by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Projects encompassed Lean Six Sigma methodologies.
  • Trained/Mentored team members on Lean Six Sigma principles, fostering a mindset of constant learning and development among staff members.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Identified plans and resources required to meet project goals and objectives.

Standards Office / Facility Training Supervisor

Luxottica Optical Manufacturing
03.2011 - 07.2014
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
  • Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
  • Updated employees with latest policies, procedures and compliance standards.
  • Developed comprehensive document control policies and procedures, establishing clear guidelines for staff adherence.
  • Improved overall QMS efficiency by conducting thorough audits and identifying areas for improvement.

Lab Operations Trainer

Essilor Labs of America
02.2007 - 12.2010
  • Coached employees on effective communication techniques, leading to improved collaboration between departments.
  • Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
  • Co-developed optical training curriculum for the optical certification program with courseware developers as a subject matter expert.
  • Conceptualized and developed the Train the Trainer course for the optical certifications program.

Optical Sales Representative and Office Manager

SportRx Inc.
02.1998 - 01.2007
  • Delivered exceptional customer service, addressing concerns promptly and resolving issues effectively.
  • Organized inventory effectively, ensuring easy access to high-quality products for staff and customers alike.
  • Optimized store performance and achieved sales targets consistently year over year.
  • Provided training to new employees on sales techniques, product offerings, and company policies/procedures.
  • Managed a diverse portfolio of vendors, effectively balancing cost, quality, and risk factors in decision-making processes.
  • Provided technical expertise during eyewear product design, contributing to improved functionality and user experience.

Education

Oral Roberts University
Tulsa, OK
08.1988 - 05.1989

Cuesta College
San Luis Obispo, CA
08.1989 - 05.1992

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Jennifer AndrewsInstructional Design