Summary
Overview
Work History
Education
Skills
Timeline
VFW Auxiliary President
Generic

Jennifer Andrews

Lakewood

Summary

Dynamic Front Desk Manager at Western Inn Motel with a proven track record in enhancing guest satisfaction and optimizing operations. Skilled in customer service and budget management, I successfully implemented efficient check-in processes, resulting in reduced wait times and improved guest experiences. Adept at staff supervision and fostering a collaborative environment.

Passionate Food and Beverage Management offering 20 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning, and computer literacy.

Overview

11
11
years of professional experience

Work History

Front Desk Manager

Western Inn Motel
02.2015 - Current
  • Supervised daily front desk operations, ensuring optimal guest experience and satisfaction.
  • Trained and mentored staff in customer service protocols and reservation systems.
  • Implemented efficient check-in/check-out processes to minimize wait times for guests.
  • Resolved guest complaints promptly, maintaining high standards of service quality.
  • Monitored inventory levels for supplies and coordinated with vendors for timely replenishment.
  • Developed staff schedules to ensure adequate coverage during peak periods.
  • Analyzed guest feedback to identify areas for improvement in services offered.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Bar and Pull Tab Manager

VFW Post 969
07.2018 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed cash register operations, processing payments accurately and efficiently.
  • Oversaw daily shift activities, delegating tasks to ensure optimal team performance.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Supervised daily operations of bar, ensuring efficient workflow and high-quality service.

Bar/ Gambling Manager

VFW Puyallup Post 2224
07.2016 - 07.2018
  • Led operational initiatives to enhance member engagement and community outreach programs.
  • Managed budget allocations, ensuring financial stability and adherence to organizational goals.
  • Developed strategic partnerships with local businesses to increase event participation and resources.
  • Oversaw volunteer recruitment and training, fostering a culture of teamwork and collaboration.
  • Coordinated fundraising efforts, enhancing revenue streams for veteran support initiatives.
  • Streamlined payroll processing procedures, ensuring timely payments and accurate tax deductions for employees.
  • Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
  • Maintained confidentiality of sensitive information while handling tasks related to payroll processing.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Monitored gambling activities for compliance with state and local regulations.
  • Developed extensive knowledge of state gambling laws and regulations to guarantee compliance within the workplace.

Education

High School Diploma -

Stadium High School
Tacoma, WA
06-1991

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Oral and written communications
  • Listening skills
  • Hospitality management
  • Time management
  • Staff supervision
  • Shift scheduling
  • Budgeting and finance
  • POS system operation
  • Operations management
  • Multi-line phone systems
  • Administrative skills
  • Reservations management
  • Event coordination

Timeline

Bar and Pull Tab Manager

VFW Post 969
07.2018 - 07.2020

Bar/ Gambling Manager

VFW Puyallup Post 2224
07.2016 - 07.2018

Front Desk Manager

Western Inn Motel
02.2015 - Current

High School Diploma -

Stadium High School

VFW Auxiliary President

I work my way up the chairs to become Auxiliary President for 3 Years. Organizing multiple successful fund Raisers for Veteran and their familys.

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