Jennifer Angelieri

Se

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Accurately recorded orders on cash register and point-of-sale system.
• Maintained records of transactions made during shift as required by law or company policy.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Followed health safety guidelines when preparing and serving food products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Upheld high standards of sanitation in accordance with health department regulations.
• Stayed informed about daily specials, new menu items, promotions.
• Provided exceptional service to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Trained new employees on restaurant procedures and plating techniques.
• Addressed complaints to kitchen staff and served replacement items.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Implemented feedback from customers to improve service quality and menu offerings.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Trained new employees to perform duties.
• Served food and beverages to patrons and confirmed complete orders.
• Stocked service areas with supplies during slow periods.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Prepared checks, itemizing total meal costs and taxes.
• Informed customers of daily specials and signature menu items.
• Presented menus and answered questions regarding items.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Filled condiments and napkin containers during slack periods.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Responded to ad hoc cleaning duties at end of shift.

• Assisted in planning, preparing and delivering lessons to a variety of classes.
• Collaborated with teachers and other staff members to ensure effective teaching strategies.
• Developed student assessment plans based on curriculum objectives.
• Provided individualized instruction to students with special needs.
• Monitored student progress by providing feedback and guidance.
• Implemented differentiated instruction methods for diverse learners.
• Participated in professional development activities to enhance instructional skills.
• Created lesson plans that incorporated technology into the learning process.
• Utilized various instructional materials such as textbooks, online resources, multimedia tools.
• Maintained accurate records of student performance and attendance.
• Attended faculty meetings and provided input regarding educational initiatives.
• Administered standardized tests and evaluated results for instructional purposes.
• Facilitated small group discussions to promote critical thinking skills.
• Enforced classroom rules and established positive relationships with students.
• Encouraged active participation from all students during class activities.
• Conducted parent-teacher conferences to discuss student progress.
• Prepared reports detailing student achievements and areas of improvement.
• Collaborated with teacher to plan and achieve instructional goals and objectives.
• Prepared visual aids, equipment and classroom displays to foster learning.
• Adapted teaching methods and materials to meet students' varying needs and interests.
• Attended and contributed to staff meetings.
• Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities.
• Managed classroom procedures and organized resources to promote safety and learning.
• Offered students personalized educational, behavioral and emotional support.
• Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
• Accepted constructive criticism and feedback with positivity in areas requiring improvement.
• Observed teachers in classrooms to improve skills and communication.
• Followed school schedules and policies to promote safety and learning.
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
• Implemented questioning and discussion techniques to encourage student participation and knowledge acquisition.
• Developed deeper understanding of teaching strategies with increasing responsibility for student learning.
• Established and enforced rules for behavior and procedures to maintain order among students.
• Participated in school events and extracurricular activities to support school community.
• Observed lead teacher and provided constructive feedback for mutual professional growth.
• Fostered a collaborative learning environment by encouraging students to work in teams on projects and assignments.
• Conducted formative and summative assessments to evaluate student progress and adjust instruction accordingly.
• Led classroom instruction, engaging students through interactive learning methods.
• Participated in parent-teacher conferences to discuss students' progress and strategies for improvement.
• Utilized technology and educational software to enhance teaching and student learning.
• Engaged in professional development workshops to enhance teaching skills and knowledge.
• Adapted lesson content for students with special needs to ensure inclusive education.
• Assisted in the development of IEPs (Individualized Education Programs) for students with special educational requirements.
• Implemented classroom management techniques to foster a productive and respectful learning atmosphere.
• Assisted lead teacher in managing classroom behavior and maintaining a positive learning environment.
• Coordinated small group and one-on-one tutoring sessions for students requiring extra assistance.
• Facilitated class discussions to encourage critical thinking and class participation.
• Prepared teaching materials and visual aids to support lesson objectives.
• Developed and implemented lesson plans in alignment with state curriculum standards for grade X subjects.
• Integrated cross-curricular themes into lesson plans to promote holistic learning.
• Collaborated with lead teacher to adapt teaching strategies to meet diverse student needs.
• Maintained accurate student records and prepared reports on student progress and behavior.
• Created lesson plans and chose supporting materials to promote positive learning experiences.
• Prepared and graded subject tests for students.
• Participated in workshops, trainings and conferences to improve educational skills.
• Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
• Remained calm and patient in student interactions to support individual growth and development.
• Planned and implemented lessons using various teaching strategies to meet diverse student needs.
• Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
• Met with administrators and department team members to work on curriculum planning and assessment methods.
• Tested students' comprehension of subject matter through quizzes, tests and projects.
• Met with parents to discuss students' progress and review areas requiring improvement.
• Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
• Used videos, lectures and moderated discussions to engage students during class.
• Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
• Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
• Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
• Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
• Received recognition for contributions to innovative concepts in classroom instruction.
• Met with parents and guardians to discuss students' progress and areas requiring improvement.
• Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
• Led students through safety procedures for active shooter and fire drills.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

• Assisted in planning, preparing and delivering lessons to a variety of classes.
• Collaborated with teachers and other staff members to ensure effective teaching strategies.
• Developed student assessment plans based on curriculum objectives.
• Provided individualized instruction to students with special needs.
• Monitored student progress by providing feedback and guidance.
• Implemented differentiated instruction methods for diverse learners.
• Participated in professional development activities to enhance instructional skills.
• Created lesson plans that incorporated technology into the learning process.
• Utilized various instructional materials such as textbooks, online resources, multimedia tools.
• Maintained accurate records of student performance and attendance.
• Attended faculty meetings and provided input regarding educational initiatives.
• Administered standardized tests and evaluated results for instructional purposes.
• Facilitated small group discussions to promote critical thinking skills.
• Enforced classroom rules and established positive relationships with students.
• Encouraged active participation from all students during class activities.
• Organized field trips to support the learning objectives of each course.
• Conducted parent-teacher conferences to discuss student progress.
• Prepared reports detailing student achievements and areas of improvement.
• Collaborated with teacher to plan and achieve instructional goals and objectives.
• Prepared visual aids, equipment and classroom displays to foster learning.
• Adapted teaching methods and materials to meet students' varying needs and interests.
• Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities.
• Managed classroom procedures and organized resources to promote safety and learning.
• Offered students personalized educational, behavioral and emotional support.
• Created lesson plans to incorporate mandated topics and include immersive activities for student engagement.
• Accepted constructive criticism and feedback with positivity in areas requiring improvement.
• Observed teachers in classrooms to improve skills and communication.
• Followed school schedules and policies to promote safety and learning.
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
• Developed deeper understanding of teaching strategies with increasing responsibility for student learning.
• Established and enforced rules for behavior and procedures to maintain order among students.
• Participated in school events and extracurricular activities to support school community.
• Observed lead teacher and provided constructive feedback for mutual professional growth.
• Fostered a collaborative learning environment by encouraging students to work in teams on projects and assignments.
• Conducted formative and summative assessments to evaluate student progress and adjust instruction accordingly.
• Led classroom instruction, engaging students through interactive learning methods.
• Participated in parent-teacher conferences to discuss students' progress and strategies for improvement.
• Utilized technology and educational software to enhance teaching and student learning.
• Engaged in professional development workshops to enhance teaching skills and knowledge.
• Adapted lesson content for students with special needs to ensure inclusive education.
• Assisted in the development of IEPs (Individualized Education Programs) for students with special educational requirements.
• Implemented classroom management techniques to foster a productive and respectful learning atmosphere.
• Organized and supervised class projects, field trips, and other experiential learning activities.
• Assisted lead teacher in managing classroom behavior and maintaining a positive learning environment.
• Coordinated small group and one-on-one tutoring sessions for students requiring extra assistance.
• Prepared teaching materials and visual aids to support lesson objectives.
• Facilitated class discussions to encourage critical thinking and class participation.
• Developed and implemented lesson plans in alignment with state curriculum standards for grade X subjects.
• Integrated cross-curricular themes into lesson plans to promote holistic learning.
• Collaborated with lead teacher to adapt teaching strategies to meet diverse student needs.
• Maintained accurate student records and prepared reports on student progress and behavior.
• Created lesson plans and chose supporting materials to promote positive learning experiences.
• Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
• Remained calm and patient in student interactions to support individual growth and development.
• Planned and implemented lessons using various teaching strategies to meet diverse student needs.
• Met with administrators and department team members to work on curriculum planning and assessment methods.
• Tested students' comprehension of subject matter through quizzes, tests and projects.
• Met with parents to discuss students' progress and review areas requiring improvement.
• Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
• Used videos, lectures and moderated discussions to engage students during class.
• Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
• Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
• Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
• Met with parents and guardians to discuss students' progress and areas requiring improvement.
• Led students through safety procedures for active shooter and fire drills.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Supported sales team members to drive growth and development.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Updated databases with new and modified customer data.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Promoted available products and services to customers during service, account management and order calls.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Mentored junior team members and managed employee relationships.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Strengthened customer retention by offering discount options.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Took special orders in person and over telephone, generating additional revenue every month.
• Provided top quality control and eliminated downtime to maximize revenue.
• Surpassed sales goals through implementation of successful marketing strategies.
• Prevented key account losses by researching discrepancies and correcting problems.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Contacted customers about potential service upgrades, new services and account changes.
• Excelled in exceeding daily credit card application goals.
• Updated system with order specifics and customer details, preferences, and billing information.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Led on- and off-site customer support teams across multiple time zones.
• Oversaw warranty counseling process to manage expense controls.