Jennifer Angel Sebastian
Staten Island,NY
Summary
Accomplished college aide with over five years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects, and supporting new application rollouts. Committed to providing efficient, high-quality support.ort. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends, to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
College Aide, IT Operation Support
New York City Department Of The Aging
New York, NY
11.2021 - Current
- Provided technical support to end-users for software, hardware, and networking issues to improve user's productivity
- Led a project for upgrading iPhones for users throughout the organization in order to ensure up to date hardware.
- Installed new desktop systems and migrated data to new machines.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Configured hardware, devices, and software to set up work stations for new employees.
- Managed user accounts, permission, and access right in accordance to OTI policies
- Monitored and responded to IT Helpdesk tickets using Service Now Ticketing System in a timely manner
- Helped with Remote Control through SCCM for users not available in office
Internship Student
WLG/ Department For The Aging
New York, NY
10.2020 - 03.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, and provide information on any IT related questions
- Led a project for upgrading iPhones for users throughout the organization in order to ensure up to date hardware.
- Maintained a list of Inventory of phones, other IT related necessary items
- Shadowed staff and learned advanced work.
Education
Bachelor of Science - Security And Protective Services
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2026
Skills
Computer Operations
Help Desk Support
Computer Hardware Knowledge
Hardware Replacement
Technical Support
Hardware Installation
Computer Troubleshooting
Remote Troubleshooting
Assisting with Deployments
Microsoft Active Directory
Install Software
Microsoft Office
Languages
SPANISH - NATIVE
ENGLISH - NATIVE
Timeline
College Aide, IT Operation Support
New York City Department Of The Aging
11.2021 - Current
Internship Student
WLG/ Department For The Aging
10.2020 - 03.2021
Bachelor of Science - Security And Protective Services
John Jay College of Criminal Justice of The City University of New York
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