Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jennifer Angel Sebastian

Staten Island,NY

Summary

Accomplished college aide with over five years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects, and supporting new application rollouts. Committed to providing efficient, high-quality support.ort. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends, to contribute to organizational success.

Overview

4
4
years of professional experience

Work History

College Aide, IT Operation Support

New York City Department Of The Aging
New York, NY
11.2021 - Current
  • Provided technical support to end-users for software, hardware, and networking issues to improve user's productivity
  • Led a project for upgrading iPhones for users throughout the organization in order to ensure up to date hardware.
  • Installed new desktop systems and migrated data to new machines.
  • Maintained inventory of cell phones, laptops and peripheral equipment.
  • Configured hardware, devices, and software to set up work stations for new employees.
  • Managed user accounts, permission, and access right in accordance to OTI policies
  • Monitored and responded to IT Helpdesk tickets using Service Now Ticketing System in a timely manner
  • Helped with Remote Control through SCCM for users not available in office

Internship Student

WLG/ Department For The Aging
New York, NY
10.2020 - 03.2021
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, and provide information on any IT related questions
  • Led a project for upgrading iPhones for users throughout the organization in order to ensure up to date hardware.
  • Maintained a list of Inventory of phones, other IT related necessary items
  • Shadowed staff and learned advanced work.

Education

Bachelor of Science - Security And Protective Services

John Jay College of Criminal Justice of The City University of New York
New York, NY
05-2026

Skills

Computer Operations
Help Desk Support
Computer Hardware Knowledge

Hardware Replacement

Technical Support

Hardware Installation
Computer Troubleshooting
Remote Troubleshooting
Assisting with Deployments
Microsoft Active Directory
Install Software
Microsoft Office

Languages

SPANISH - NATIVE

ENGLISH - NATIVE

Timeline

College Aide, IT Operation Support

New York City Department Of The Aging
11.2021 - Current

Internship Student

WLG/ Department For The Aging
10.2020 - 03.2021

Bachelor of Science - Security And Protective Services

John Jay College of Criminal Justice of The City University of New York
Jennifer Angel Sebastian