Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Angley

Gaffney

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Early Literacy Tutor

Future Forward Literacy
03.2022 - 05.2025
  • Enhanced early literacy skills by implementing engaging and interactive reading sessions.
  • Utilized creative teaching techniques to make learning enjoyable and effective for young learners.
  • Boosted children''s confidence in reading abilities by offering consistent positive reinforcement and encouragement.
  • Participated in professional development opportunities to stay current on emerging trends in the field of early childhood education.

DSD Receiver

Publix Super Markets Inc
01.2012 - 12.2015
  • Processed daily and weekly DSD tickets to file invoices.
  • Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
  • Contributed to a positive work atmosphere through open communication channels with coworkers and fostering a supportive environment that encouraged teamwork.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.

Assistant Customer Service Manager

Harris Teeter Inc
05.2005 - 12.2011
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.

Lead Customer Service Specialist

Publix Super Markets Inc
04.1998 - 01.2004
  • Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
  • Monitored individual performance metrics, identifying areas for improvement and providing constructive feedback.
  • Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
  • Initiated cross-training initiatives among employees enabling them to take on additional responsibilities during peak periods or absences.
  • Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
  • Delivered prompt service to prioritize customer needs.

Education

Piper High School
Sunrise, FL

Skills

  • Customer service
  • Customer satisfaction measurement
  • Active listening
  • Critical thinking
  • Customer/Client relations
  • Problem resolution
  • Professional telephone demeanor

Timeline

Early Literacy Tutor

Future Forward Literacy
03.2022 - 05.2025

DSD Receiver

Publix Super Markets Inc
01.2012 - 12.2015

Assistant Customer Service Manager

Harris Teeter Inc
05.2005 - 12.2011

Lead Customer Service Specialist

Publix Super Markets Inc
04.1998 - 01.2004

Piper High School

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Jennifer Angley