Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Angulo

Florence,AZ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

IncStores LLC
08.2021 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Analyzed department metrics and performance and reported findings to management.
  • Worked closely with LTL representatives regarding any shipment issues. Also reviewed / negotiated any price increase
  • Assisted and trained warehouse employees on running carrier rates and scheduling pick ups.

Accounting Assistant

IncStores LLC
11.2017 - 08.2021
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments and documents such as invoices, journal vouchers, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Used accounting software to prepare weekly and monthly financial reports.

Customer Service Supervisor

IncStores LLC
06.2017 - 11.2017
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Customer Service Representative

Storage West Selft Storage
11.2012 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

No Degree - General Studies

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Behavior Identification
  • Employee Development
  • Hiring and Onboarding
  • Key Performance Indicators (KPIs)
  • Manage Operations
  • Team Training
  • Accounts Payable and Accounts Receivable
  • Marketing
  • Operations Oversight
  • Job Assignments

Languages

Spanish
Professional Working

Timeline

Operations Supervisor

IncStores LLC
08.2021 - Current

Accounting Assistant

IncStores LLC
11.2017 - 08.2021

Customer Service Supervisor

IncStores LLC
06.2017 - 11.2017

Customer Service Representative

Storage West Selft Storage
11.2012 - 06.2017

No Degree - General Studies

Maricopa Community Colleges - Mesa Community College

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Jennifer Angulo