Jennifer Kotalik
MENNO
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
Work History
Manager
Total Stop
01.2019 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Store Manager
Total Stop
01.2016 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Certified Dietary Manager
Menno Olivet Care Center
02.2010 - 07.2016
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
Certified Medication Aide
Menno Olivet Care Center
01.2005 - 02.2010
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
Education
Associate of Arts - Business Administration
Southeast Technical Institute
Sioux Falls, SD07-2024
Skills
- Customer experience
- Team leadership
- Customer service and engagement
- Staff training and development
Timeline
Manager
Total Stop
01.2019 - 02.2025
Assistant Store Manager
Total Stop
01.2016 - 01.2019
Certified Dietary Manager
Menno Olivet Care Center
02.2010 - 07.2016
Certified Medication Aide
Menno Olivet Care Center
01.2005 - 02.2010
Associate of Arts - Business Administration
Southeast Technical Institute
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