Jennifer Antilli
Buffalo,NY
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
Work History
Barista
Tim Hortons
01.2013 - Current
- Packaged bagels, muffins and other food items for customer purchase.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Followed exact recipes for mixing and preparing beverage and food items.
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Receptionist
Plaza Group/Plaza Suites
03.2012 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Corresponded with clients through email, telephone, or postal mail.
Education
No Degree - Culinary Arts
Pennsyvania Institute of Culinary Arts
Pittsburgh, PA10.1998
Skills
- Individualized Instruction
- Hospitality and Professionalism
- Safe Food Handling Practices
- Plates Presentation
- Team Leadership
- Utensils and Equipment
- Available Weekends
- Drink Consistency
- Menu Item Preparation
- Opening and Closing Coordination
cooking , gardening, fish keeping
I have a knack for creating food out of only a few ingredients , I love the creativity of cooking watching peoples faces as they taste what i have created. Gardening goes hand and hand with the cooking . Watching veggies or a plant grown brings me joy . I find fish calming and have many different freshwater fish and invertebrates .
Timeline
Barista
Tim Hortons
01.2013 - Current
Receptionist
Plaza Group/Plaza Suites
03.2012 - Current
No Degree - Culinary Arts
Pennsyvania Institute of Culinary Arts