Jennifer Antonio
Berthoud,CO
Summary
Knowledgeable and highly motivated work coordination professional with track record of efficiently managing schedules, projects and resources to ensure smooth operations. Valued for strong team collaboration and results-driven mindset, consistently adapting to changing needs. Recognized for exceptional organizational and communication skills, ensuring reliability and effectiveness in every task.
Overview
15
15
years of professional experience
Work History
Senior Operations Work Coordinator
Xcel Energy
04.2021 - Current
- Leading and overseeing all streetlight maintenance and repairs in the Northern Colorado territory. This requires remaining in constant communication with external contractors, ordering all needed material, creating work orders, assigning all work to crews, and ensuring all jobs are being properly tracked for progress and completion
- Planning and coordinating all electric distribution projects from start to finish within the Northern Colorado territory
- Reviewing project design sketches, discussing alterations with engineers, ordering materials, coordinating other utilities, scheduling specialized equipment, acquiring all permits, submitting for all switching procedures, coordinating large electric outages and ensuring each crew is set up for success
- Working effectively with supervisors, contractors, engineers as well all surrounding city and county departments in order to maintain strong partnerships to maximize productivity, utilization and operational efficiency of all resources
- Always maintaining constant communication not only with all of my local and contract crews so that we can easily overcome obstacles while still delivering the best possible experience to our customers
- Responsible for reconciling all material, costs and labor as well as billing for designed electric customer driven projects
VIP Advisor
Center for People with Disabilities
11.2020 - 04.2021
- Work directly with Veterans to provide support to ensure they are given access to services and supports in order to live independently in the community, increase self-advocacy skills, and maintain quality of life
- Facilitate all meetings with the VA, Veterans and all of their support providers to ensure all parties are working together in a successful manner
- Assess support needs to determine eligibility for program and establish budget through communications with the VA
- Develop spending plans with the Veteran based off of budget and assist in hiring and establishing caregivers
- Maintain all documentation, records, complete regular assessments to document progress or change and sustain regular communication with the VA
- Ensure all budgets are being followed accordingly to prevent any overages
Service Coordinator
The Resource Exchange
03.2018 - 11.2020
- Work directly with intellectually and developmentally disabled adults enrolled in state government funded Medicaid waivers
- Establish trusting relationships with clients, building partnerships with 100+ external service providers while adhering to all state rules and regulations
- Independently organize, prioritize and manage all duties required for entire caseload
- Complete job duties with little to no supervision while meeting all deadlines and productivity target goals each month
- Facilitate and lead all meetings with clients, families and service providers to ensure proper mediation is kept, conflicts are resolved, and to ensure all services continue to operate efficiently
- Develop each client’s service plan and goals based on level of support, areas of needed assistance, while staying within their annual budget
- Hold face to face monitorings with all service providers to ensure client’s safety, support needs, and welfare are being met according to their service plan
- Conduct regular evaluations for each client to determine if progress is being made and whether or not modifications are required
- Acting advocate for each client and exercise mandatory reporting skills to protect their health/safety, rights and improve quality of life
- Ensure all case documentation and records for each client are up to date with accurate information, submitted timely into the Colorado State Database (HCPF), and are in compliance with all state rule and HIPAA policies
Resource Navigator
Mt. Carmel Veterans Service Center
10.2017 - 03.2018
- Performed as a Resource Navigator, within the Supportive Services Department, to further expand on comprehension and acquire more hands-on experience in a non-clinical case management setting
- Permitted exposure to diversity and required critical thinking with the skills to come to a quick solution no matter the number of obstacles
- Involved working face to face with veterans and their families
- Assessed Veteran’s level of need and guided them in finding appropriate resources dependent on their eligibility
- Evaluated budgets, developed plans, set goals with steps to success
- Responsible for maintaining all client records and case notes
- Collaborated with internal departments, surrounding partners and outside resources in order to gather financial support
- Assisted in submitting all client information in order to show statistics for yearly budget reviews and federal grants
Mixologist
503W
11.2014 - 02.2018
- Consistent enthusiastic interaction with a variety of people in a fast-paced environment which led to a large following of regular customers
- Required the ability to balance, prioritize, and complete all steps of service while giving the customer the best possible experience each and every time
- Assigned managerial responsibilities due to proven competence, leadership, and loyalty to the company to include: Training of all new employees
- Assisted in marketing, advertising, and social media
- Opening/closing money management duties
- Aided in creating and overseeing private events or fundraisers
Server/Bartender
Oskar Blues Brewery
07.2009 - 09.2014
- Excelled in completing the steps of service while operating in an extremely fast-paced environment filled with a diverse number of tourists
- Proven customer service strength and loyalty permitted for numerous promotional opportunities to be presented and achieved
- Allowed for continuous promotion growth and regular education and training on all areas of expertise within the company
Education
Bachelor of Science - Human Services
University of Phoenix
01-2017
Associate of Arts Degree -
Front Range Community College
01-2013
Skills
- Optimistic Attitude
- Communication Skills
- Efficient and Organized
- Attention to Detail
- Team Leadership
- Time Management
- Scheduling Coordination
- Conflict Resolution
- Adaptability and Flexibility
- Proactivity
Timeline
Senior Operations Work Coordinator
Xcel Energy
04.2021 - Current
VIP Advisor
Center for People with Disabilities
11.2020 - 04.2021
Service Coordinator
The Resource Exchange
03.2018 - 11.2020
Resource Navigator
Mt. Carmel Veterans Service Center
10.2017 - 03.2018
Mixologist
503W
11.2014 - 02.2018
Server/Bartender
Oskar Blues Brewery
07.2009 - 09.2014
Bachelor of Science - Human Services
University of Phoenix
Associate of Arts Degree -
Front Range Community College