Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Jennifer Applin

Lake Stevens,WA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Sales Coordinator/Administrative Assistant

Columbia Distributing
10.2017 - Current
  • Support sales team with daily invoicing and account management
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
  • Planned and executed corporate meetings, lunches and special events for groups of 200+ employees
  • Performed complex administrative management of sensitive and confidential issues
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Arranged domestic and international travel, hotel and transportation needs for staff
  • Responded to questions and concerns of new hires
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details
  • Answered employee questions that pertained to health benefits and 401k options in person, over the phone and by email
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork, assisting with I9 and new hire training/policies
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines as safety chair
  • Led store trainings on safety initiatives and emergency management procedures
  • Guided store trainings on safety initiatives, active shooter and emergency management procedures.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Bartender

Josh's Taps & Caps
06.2017 - 12.2018
  • Performed opening/closing duties
  • Poured beer for our awesome customers
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.

Taproom Manager

Sound To Summit Brewing
12.2014 - 07.2018
  • Managed day-to-day operations, including supervision and assignment delegation for 12-member team
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Determined efficient work schedules for team on a weekly basis to keep project moving and each shift properly staffed
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Oversaw personnel recruitment, performance and scheduling
  • Coached new team members on job tasks and performance strategies
  • Maintained open and professional team relationships to quickly identify and resolve issues
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Banking Center Manager

Bank Of America
03.2007 - 09.2014


  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Oversaw branch team with 12 customer service representatives and 3 personal bankers and implemented training for all new employees
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
  • Resourced and interviewed potential employees.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.

Education

Bachelor of Business Administration -

University of Phoenix
Phoenix, AZ
11.2009

Skills

  • Inventory Coordination
  • Workflow Processes
  • Advanced MS Office Suite Knowledge
  • Cash Deposit Preparation
  • Customer Relations
  • Typing Proficiency
  • Critical Thinking
  • Complex Problem-Solving

References

Joel Muirhead - Warehouse Supervisor Columbia Distributing Joel.muirhead@coldist.com (206)769-8277


Mara Arnold - Owner Josh's Taps & Caps Maracrisafulli@gmail.com (508)294-6303


Jessica Roach - Banking Center Manager Bank of America Roachcress@gmail.com (425)530-6990

Timeline

Sales Coordinator/Administrative Assistant

Columbia Distributing
10.2017 - Current

Bartender

Josh's Taps & Caps
06.2017 - 12.2018

Taproom Manager

Sound To Summit Brewing
12.2014 - 07.2018

Banking Center Manager

Bank Of America
03.2007 - 09.2014

Bachelor of Business Administration -

University of Phoenix

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Jennifer Applin