Jennifer Arce
San Antonio,TX
Summary
A result oriented and well-versed Sales and Process Improvement Manager with extensive experience of over 23 years and history of meeting company goals. Exhibiting profound abilities in training and coaching employees. Committed to developing strategies that contribute to team success through hard work, and attention to detail. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Center Manager
Gonzaba Medical Group
12.2021 - Current
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Oversaw recruitment, hiring, and onboarding processes to ensure skilled workforce capable of meeting center objectives.
- Managed work and performance of more 100 employees.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Patient Access Center Supervisor
Gonzaba Medical Group
04.2018 - 12.2021
- Fostered positive work environment through effective leadership skills and clear communication with employees.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Bilingual Sales Supervisor
Transcom
09.2016 - 04.2018
- Successfully supervised top bilingual sales team responsible for more than 40% of campaigns total sales and revenue
- Increased sales by 12% through effectively training employees who were unable to meet their sales targets
- Effectively coached team members to reach weekly and monthly sales goals
- Perform duties such as supervising payroll, preparation of monthly performance reports, and resolution of client escalations.
- Monitored workflow to improve employee time management and increase productivity.
General Manager
Stripes Convenience Store
09.2015 - 08.2016
- Adeptly managed top-performing retail and food service store with gross profit of over 30% and estimated monthly revenue of over $100,000 in gross profit margin
- Enhanced operational efficiency and productivity by managing budgets, costs, and P&Ls to stay on track with growth plans
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Customer Service Supervisor
Convergys
05.2013 - 10.2014
- Proficiently trained and established sales team that was responsible for 30% of campaign's total sales
- While implementing effective sales methodologies, to meet and surpass sales targets per client quotas
- Vigilantly monitored sale agents and performed call audits that ensured to maintain quality control standards and client satisfaction rate
- Facilitated training for campaign to align with client's standards for upcoming product and service launches
- Actively supported sales associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Associate of Arts - Business Administration
Laredo Community College
Laredo, TXSkills
- Relationship building and retention
- Exceptional interpersonal communication
- Process Improvement
- Operations Management
- Work Planning and Prioritization
- Fluent in English and Spanish
- Workshop coordination
- Budgeting and forecasting
- Coaching and mentoring
- Adherence to high customer service standards
- Complex Problem-Solving
- Project planning and development
Personal Information
Title: Patient Access Center Manager
Certification
LEAN SIX SIGMA GREEN BELT IN HEALTH CARE - SIX SIGMA GLOBAL INSTITUTE - APRIL 2024
Timeline
Patient Access Center Manager
Gonzaba Medical Group
12.2021 - Current
Patient Access Center Supervisor
Gonzaba Medical Group
04.2018 - 12.2021
Bilingual Sales Supervisor
Transcom
09.2016 - 04.2018
General Manager
Stripes Convenience Store
09.2015 - 08.2016
Customer Service Supervisor
Convergys
05.2013 - 10.2014
Associate of Arts - Business Administration
Laredo Community College
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