Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Ardelean

Lennon,MI

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Petco Animal Supplies Stores Inc. Skilled in cash handling and fostering positive customer relationships through patience and empathy. Achieved significant improvements in team productivity and service quality by implementing efficient processes and optimizing workflows. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Cashier/Pharmacy Technician

Meijer
02.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Vetco Operations Lead

Petco Animal Supplies Stores Inc.
11.2018 - 06.2021
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Planned operations and activities, and led projects.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Streamlined operations by implementing efficient processes and optimizing workflows.

Mobile Phones and Appliance Customer Rep

Best Buy
10.2014 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Conducted surveys to determine customer opinion of products and services.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer information and analyzed customer needs to recommend potential products or services.

Education

High School Diploma -

Au Gres-Sims High School
Au Gres, MI
06.2000

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality

Timeline

Cashier/Pharmacy Technician

Meijer
02.2022 - 12.2022

Vetco Operations Lead

Petco Animal Supplies Stores Inc.
11.2018 - 06.2021

Mobile Phones and Appliance Customer Rep

Best Buy
10.2014 - 03.2020

High School Diploma -

Au Gres-Sims High School
Jennifer Ardelean