Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Arena

Hallandale,FL

Summary

Analytics-minded, committed and dedicated food service professional. Delivering memorable experiences and menus. Polished professional fostering and cultivating lucrative relationships with customers to increase loyalty and repeat business. Extremely well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining.

Overview

17
17
years of professional experience

Work History

Bartender/Catering Supervisor

John Knox Village Of Pompano Beach
06.2019 - Current
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Maintained close working relationships with food and beverage director, head chef and banquet manager.
  • Collaborated closely with clients to develop exciting catering menus for memorable events.
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Controlled food costs and managed inventory.

Administrative Legal Assistant

Kanner And Pintaluga
01.2017 - 04.2019
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Completed data entry of legal documents into electronic filing systems.
  • Developed and maintained positive relationships with clients and colleagues.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.

Server/Bartender Shift Manager

Boca Beach Cantina
03.2014 - 03.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Server Shift Leader

Martucci's Flashback Diner
09.2012 - 02.2014
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Administrative Assistant/Safety Supervisor

CORE Construction
12.2006 - 01.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Observed safety regulations on job sites to minimize accidents.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Instructed employees on OSHA standards.

Education

Bachelor of Science - Criminal Justice

Florida Atlantic University
Boca Raton, FL
05.2023

Associate of Arts - General Studies

Broward College
Fort Lauderdale, FL
05.2018

Associate of Arts - Biohazard Technician

Amdecon
Irving, TX
07.2022

Florida Atlantic University
Boca Raton, FL
05.2022

Skills

  • Rapid learner
  • Strong work ethic
  • Exceptional at multitasking
  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Critical Thinking
  • Safe Work Practices
  • Judgment and Decision-Making
  • Supervisory experience

Timeline

Bartender/Catering Supervisor

John Knox Village Of Pompano Beach
06.2019 - Current

Administrative Legal Assistant

Kanner And Pintaluga
01.2017 - 04.2019

Server/Bartender Shift Manager

Boca Beach Cantina
03.2014 - 03.2017

Server Shift Leader

Martucci's Flashback Diner
09.2012 - 02.2014

Administrative Assistant/Safety Supervisor

CORE Construction
12.2006 - 01.2012

Bachelor of Science - Criminal Justice

Florida Atlantic University

Associate of Arts - General Studies

Broward College

Associate of Arts - Biohazard Technician

Amdecon

Florida Atlantic University

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