Jennifer Argo
Jensen Beach,Fl
Summary
Veteran professional offering several years of patient care, sales and customer care experience. Decisive team leader and business manager with excellent attention to detail. Persuasive leader possessing articulate communication style to successfully convince customers and achieve sales goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Territory Manager
Zywie Healthcare
08.2023 - Current
- Met or exceeded established targets for revenue growth month over month.
- Conducted cold calls to offer services to potential Cardiology Clinics and Hospital Systems.
- Conducted weekly meetings with the regional team to review sales performance, analyze trends, and identify areas for improvement.
- Worked closely with clinical personnel during demonstrations of medical devices.
- Trained new staff on product features, benefits, pricing strategies, and selling techniques.
- Monitored customer service metrics such as response times, resolution rates.
- Developed and implemented strategic sales plans to increase market share in assigned territory.
- Promoted company products through presentations at conferences and seminars.
- Ensured compliance with all applicable laws governing the sale of medical devices.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Conducted market research to identify trends in the medical device industry.
Outside Sales Area Manager- Georgia /Florida
Bound Tree Medical
06.2017 - 08.2023
- Call on Fire, EMS, Police Departments, Ambulance Services, and other pre-hospital and healthrelated organizations/personnel within an assigned territory
- Carry out needed sales and service initiatives
- Meet quarterly/annual sales quotas
- Identify and qualify prospects by telephone, cold call visits, and networking
- Develop proposals and conduct sales presentations for prospective customers
- Complete service orders and customer quotes in a legible, accurate, and timely manner
- Review market analysis to determine customer needs, volume potential, and price schedules
- Develop sales campaigns to promote goals of the company
- Meet deadlines and requirements for contracts and bids in assigned territory
- Represent Bound Tree Medical at trade shows, conferences and association meetings to promote the brand.
Customer Service Manager
Crosslink Life Science
04.2017 - 06.2017
- Select, develop, motivate and lead staff to ensure attainment of customer service goals and customer satisfaction
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Review customer complaints
- Handle complex and escalated customer service issues
- Identify and implement strategies to improve quality of service, productivity and profitability
- Monitor and communicate key performance metrics
- Support outside sales teams
- Work directly with Hospital purchasing and surgical department with trouble accounts.
Area Manager
Encompass Home Health
09.2016 - 04.2017
- Represent Encompass in activities involving professional relationships with physicians, hospitals, public health agencies, nurses' associations, state and county medical societies to apprise them of the availability of services
- Implement Encompass Home Health's Specialty Program and protocols in Coweta and Fayette County
- Act as a customer service liaison to new patients and accounts
- Responsible for public education relative to home health care and hospice services available through the agency and methodologies for obtaining such services
- Responsible for meeting and/or exceeding referral and admission goals as set by Division Manager
- Provide reporting specific to targeted accounts and quality metrics
- Act as a clinical liaison to our surgeons, providing patient outcome reports and feedback from clinicians
- Work with Operations to assist and maintain high levels of customer service with existing accounts
- Coordinate with accounts BPCI programs to ensure compliance
- Work directly with Case Management, SNF, ALF, Rehabs, and Specialty Physicians to gain relationship and confidence in Encompass Home Health.
Account Executive
American Medical Response
05.2015 - 09.2016
- Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field-based marketing)
- Build solid relationships with personnel at various facilities in order to promote services, educate, and assist in the identification of new business opportunities
- Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks
- Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts
- Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned area
- Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes)
- Demonstrate a professional approach to creating value and gaining confidence in American Medical Response from customers
- Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents
- When applicable, assist in training of new Account Executives
- Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner
- Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities
- Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly
- Maintain assigned account bases while developing new accounts
- Attend and participate in STEMI meetings and case review with area hospitals
- Active involvement in Mission Lifeline
- Attend and participate in STROKE meetings for local hospitals
- Conduct training locally in ACLS, PALS, BLS, new hire orientations and CMS requirements for local SNF and case management staff at local hospitals
- Conduct B2B sales, proposal presentations, contracts, and education through lunch and learns
- Assist in implementation of new contracts
- Work closely with our billing team regarding my accounts and participate in P&L meetings.
Paramedic, EMT, Field Training officer, Field Supervisor
01.2002 - 05.2015
- Perform all duties of an EMT-Paramedic with high level of proficiency
- Participate in interviewing and selection process as needed
- Investigate incidents involving assigned units and communicate with the Manager of Operations on status of assigned units and other needs or problems
- Facilitate unit development and staffing in emergency situations and respond to the scene of mass casualty or unusual medical incidents as needed
- Assure that all necessary payroll reports are properly completed and submitted in a timely manner
- Submit reports on all incidents, accidents, work related injuries and exposures
- Ensure that all field personnel maintain all county or local agency required certifications and/or accreditation
- Mentor employees conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results
- Assist in driving performance management
- Make recommendations to the Clinical Education Manager to improve various aspects of the training and QA/QI programs (This may include changes in specific study materials, technology, and standard operating policies, procedures, education and training
- Reinforce and uphold the goals and objectives of the new employee orientation program.
Bioenvironmental Engineering/Aerospace Medicine
United States Air Force
03.1998 - 06.2007
- Medical combat readiness
- Mobilize in field combat mobile hospitals and patient flight coordination
- Identify groups at risk for specific preventable diseases or injuries
- Design or use surveillance tools, such as screening, lab reports, and vital records, to identify health risks
- Teach or train medical staff regarding preventive medicine issues
- Evaluate the effectiveness of prescribed risk reduction measures or other interventions
- Perform epidemiological investigations of acute and chronic diseases
- Direct or manage prevention programs in specialty areas such as aerospace, occupational, infectious disease, and environmental medicine
- Inspect facilities to monitor compliance with regulations governing substances such as asbestos, lead, or wastewater
- Perform environmental quality work in field or office settings
- Provide technical engineering support in the planning of projects, such as wastewater treatment plants, to ensure compliance with environmental regulations and policies
- Conduct pollution surveys, collecting and analyzing samples such as air and ground water
- Arrange for the disposal of lead, asbestos, or other hazardous materials
- Assist in the cleanup of hazardous material spills
- Work within the scoop of a national registered EMT-B
- Prepare and package environmental samples for shipping or testing.
Education
School of Bioenvironmental Engineering (Bioenvironmental Apprentice/ Aerospace Medicine Technician) -
College of the Air Force
San Antonio, TXKansas City Community College
Leavenworth, KSParamedic Program -
Pikes Peak Community College
Colorado Springs, CORio Salado College
Skills
- Outside Sales
- Prospecting and Networking
- Sales Presentations
- Market Analysis
- Contract and Bid Management
- Trade Show Representation
- Customer Service Management
- Relationship Building
- Public Education
- Specialty Program Implementation
- Clinical Liaison
- Business Development
- Event Management
- ACLS, PALS, BLS Training
- New Employee Orientation
- Vendor Management
- CRM Software
- Channels and Distribution Knowledge
- Product positioning
- EMT-P Scope of Practice
- RFP Process
- Clinical Support
- Product Demonstrations
- Direct Patient Care
- Cardiopulmonary Resuscitation
- Medical Equipment Operation
- Critical decision-making skills
- Emergency Response
Affiliations
- 200RYT yoga instructor
- Avid hiker
- Artist
Certification
- NREMT-Paramedic
- ACLS, BLS, PALS instructor
- Colorado State EMS Instructor
- IMPACT Sales Training
Accomplishments
- Awarded the Star of Life in Washington DC 2009
- Presidents Club Award Winner FY18, FY19, FY20, FY21 for meeting/exceeding quota and all key initiatives.
- Rep of the Year 2021
- Quota Buster 2021
- Bullseye 2020 Top Account Manager
- Incentive trip winner FY18, FY19, FY20, FY21
- Sarnova Star Winner 2018
- Multiple Vender award winner
References
References available upon request.
Timeline
Territory Manager
Zywie Healthcare
08.2023 - Current
Outside Sales Area Manager- Georgia /Florida
Bound Tree Medical
06.2017 - 08.2023
Customer Service Manager
Crosslink Life Science
04.2017 - 06.2017
Area Manager
Encompass Home Health
09.2016 - 04.2017
Account Executive
American Medical Response
05.2015 - 09.2016
Paramedic, EMT, Field Training officer, Field Supervisor
01.2002 - 05.2015
Bioenvironmental Engineering/Aerospace Medicine
United States Air Force
03.1998 - 06.2007
School of Bioenvironmental Engineering (Bioenvironmental Apprentice/ Aerospace Medicine Technician) -
College of the Air Force
Kansas City Community College
Paramedic Program -
Pikes Peak Community College
Rio Salado College
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